Disco: Flash Sales & Discounts
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Great application that is easy to use and works well.
Support is fantastic, helpful and fast responding to user's questions.
Very highly recommendable!
Thanks,
The first time I made a campaign, it said I went over the limit for the free plan and I had to upgrade it to a paid one. I did the upgrade expecting the selected products will be saved as draft as promised. When I went back to start the campaign the draft was nowhere to be found. More than 60 individual items manually selected and I had to start over. I almost lost the desire to even push through with the promo but decided to give it another try. After going through the painstakingly long, manual adding of items I finally started the campaign. Only to find that it did not do what we wanted it to. The fixed price discount was to be "subtracted" from the cost. Our promo was everything would be the same price at 500php. Some items became Php40 only because the cost was originally 540. Support is also not live...you need to wait hours for one reply. So after the very tedious process we are finally unsubscribing and deleting the app from our store.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your campaign setup. We aim to continuously improve our services and your input is invaluable to us.
Regarding your concern about support, we understand that timely assistance is crucial and we strive to respond to all queries within 24 hours. While we do not always offer live support, our team is committed to providing comprehensive help through our current channels.
About the draft feature, it operates based on your browser’s local storage. It seems there might have been an issue with your browser settings or a possibility that the “discard draft” button was inadvertently clicked. We ensure that this feature has been rigorously tested across all popular browsers to avoid such issues. We recommend checking your browser settings to confirm that cookies are enabled, which helps in saving and retrieving drafts effectively.
Concerning the pricing issue, we realize there was a misunderstanding regarding the discount type used. The "fixed discount" subtracts a set amount from the original price, which in your case, led to the unintended low pricing of some items. For future campaigns where you wish to price all items at PHP 500, using the “set price” feature will achieve this uniformly. We believe we addressed this in our last email and are happy to clarify further or assist in setting this up correctly.
We truly regret that your experience did not meet expectations and understand your decision. Thank you for trying our service, and we hope to have the opportunity to serve you better in the future.
Warm regards
Downloaded the Disco app to run a Black Friday sale. Blown away by the easy of setup, functionality, and customization options. Exactly what I was looking for. Highly recommend!
I initially downloaded Disco to assist me in adding Black Friday deals to my store, and I’ve had a good experience with it so far. The guides were easy to follow, and now my store is performing great.
I love the app work perfectly. They're super fast to improve the app. I asked for a feature Fixed price and within 24 hours it was up. I recommend that app 100%
Great app, works well and is easy to use and customise. The customer support is also very quick to reply. Will continue to use any time I have a requirement for a sale in the future. I particularly love the badges and count down timer on the product page. 10/10 thank you
Everything went wel a great eye opener for future promo.
The Best customer service!!
Cannot recommend this app enough! The support we received in the lead up to our sale has been above and beyond - John you are amazing, thank-you!
This app is incredibly effective, bringing exactly what I wanted. It show the discount badges at the products image and it's super easy to use. Congrats! Recommend.
The best sales app we have used. Easy to understand and use. Very useful for our store. Comes with friendly and quick help from the support team.