Disco: Flash Sales & Discounts , 104 則評價

I am very sorry for the inconvenience.

Unfortunately we are not able to change prices when the app is uninstalled, and I see you uninstalled the app while it was in the process of deactivating your discount. To reset the prices do the following:

1. Reinstall the app (temporarily).
2. Go to the Discount overview. The discount campaign status will show as Failed.
3. Press the deactivate button ("stop"-icon) and wait until it changes status from "Deactivated" to "Inactive".
4. Uninstall the app again.

Update:

All sales have now been disabled from our side. Thank you for the cooperation :-)

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Hi there

I apologize for the inconvenience.

We would love to automatically remove discounts when merchants uninstall the app, unfortunately, our access is revoked in the second you press uninstall, so there is nothing we can do except ask for merchants to reinstall temporarily.

To deactivate the sales, do the following:

1. Install Disco (just the free plan).
2. On each active sale, press the Deactivate-button.
3. Wait for each sale to show an "Inactive" badge.

Now you can uninstall Disco again.

Please, in case you need any help, reach out to support@productessentials.app or write on our live chat in the app.

Best regards
John @ ProductEssentials

Hi

I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale".

I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again.

Please write me an email at support@productessentials.app and I will do my very best to help you out.

Best regards
John

Hi there

I apologize for the issue you experienced. Please reach out to us at support@productessentials.app so we can help sort out the issue for you.

Thanks

Update:
We have made a workaround that automatically removes any widgets when you uninstall the app. Discounts should still be deactivated before uninstallation, though.

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Hi there

Unfortunately, we are not allowed to make changes to your store when you delete the app. You deleted it while an announcement was still active for a scheduled sale.

To remove it, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store.

Best regards
John

Hi there

Thanks for letting us know why you uninstalled. As shown in the app listing, the free plan includes 40 product discounts per month. So when your product selection exceeds that, we kindly ask you to subscribe to a paid plan. We even provide you a 14-day free trial.

I really wish you had reached out to us instead so we could have found a solution together.

Best regards
John