Discount Direct , 12 reseñas
Refinar
-
Por calificación
This app is only halfway functional and should be free until they fix the problems. If you use the "buy now" button on your store, the discount will not apply. It only works when the customer uses the "add to cart" button on the product page. It causes me to issue several refunds to customers who expected the discount to apply automatically.
I emailed their support twice but continue to receive nearly the exact same reply: "We recently acquired this app and have much to fix. Unfortunately that does not work at this time."
AFAIK they acquired the app in September 2018. That's almost one year ago. For a premium app ($4.95/month) this should be updated regularly.
Hello Nicolesy,
We deeply regret the inconvenience you've experienced with our app, and we sincerely appreciate your feedback. Your insights are invaluable, and we're committed to addressing the issues you've encountered to ensure a seamless experience.
We understand how essential it is for the "buy now" button to function correctly. We acknowledge that there have been issues in this regard, and your feedback highlights an area we're actively working to improve.
We appreciate your patience and your willingness to communicate your concerns. We genuinely value your business and are eager to assist you in addressing the issues you've faced. If you're open to it, we'd like to engage with you through our email to explore your specific situation and requirements.
Thank you for bringing these matters to our attention. We look forward to the opportunity to make things right and restore your confidence in our app.
Best regards,
Customer Support Team.