Omtaler (7)
Raffiner
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Etter vurdering
I wanted to add a tressure hunt to my store and it looked like this app would work. After requiring full permissions to the store to function, which I don't see as necessary I managed to get it to work without to much trouble. However, it only worked once. Only one customer could find the treasure, I tried changing settings, asking for help. No luck. I am sad now that this has a negative impact on our brand as we offered the treasure hunt and people could find the treasure.
As an update to the review, we did reach out to you again and you didn't reply. We did try multiple settings and we do have experience with other apps and setting them up correctly. You app does not function without full permissions and it worked only once.
I suggest one of your happy customers leave a review of their experience.
We decided to use a standard free pop up like you would with a newsletter or upsell. There are many for free, we set the time to between 90 and 180 seconds and we have had great, free, simple success with that.
We wish you well.
I'm sorry that you had a bad experience with the app and I'm sad that you didn't reach out to me since our last conversation because I'm sure I'd be able to help you set up your session properly.
During the last weekend stores that used the app had more than 5000 hunts which mean visitors found the gifts at least 5000 times.
Based on what I can see in the backups, the problem was, that you set up your session with the setting "More codes but all code can be used only one time" but you added only one discount code to your session. That code has been found by one of your visitors so others couldn't find it again and as there were no additional codes to hunt, the session icon didn't appear in your store.
I can see that you changed this setting later but you didn't define a new discount code and the one you used previously was already found. That's why other visitors couldn't see the icon in your store.
The app only asks for the necessary permissions to work properly and these are the following:
- let the app add scripts to your store: this is necessary to handle the discount sessions (display the icon, popup window)
- let the app add customers to your store: if an app collects user data it has to send it back to the store (this is required by Shopify)
As you did previously, feel free to reach out if you have any questions, I'm happy to help.
Thank you,
Ferenc