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Wir haben heute hunderte Emails aufgrund eines Newsletters erhalten, dass unsere Rabattcodes nicht funktionieren und nicht in den Checkout übertragen werden. Die App funktioniert anscheinen nicht für alle Geräte gleichermaßen und schafft es nicht für alle den Rabattcode in den Checkout zu transportieren.
Thank you for your feedback. We have reviewed our storefront code, and everything works as expected. Since you are using a shipping discount, which applies only to certain countries, Shopify automatically removes the code during checkout if the user is from an unsupported country.
Over the 11 months that you've used our app, no other users have reported similar issues with discounts. This appears to be an isolated case related to your specific discount setup.
We apologize if this caused any confusion, and we're here to assist you further if needed.
This app has compatibility issue with a wholesale app we use, and caused the wholesale order having discount code auto-applied, and resulted in big lost on us.
We uninstalled the app and still found in some circumstance it would happen again. We hired developer to look into it and was told there were legacy code from the app causing trouble.
We need to remove all the legacy code from this app, however we have no how to contact them (hence has to write a review) or any support document available for our developers.
Hi team, could you please kindly reach out to us and help remove the legacy code from your app? Thank you!
Dear Gioia Wall Art, we're absolutely understand your concerns. Incompatibility with other apps may happen sometimes. However, our app uses theme extensions which doesn't leave any legacy code in your theme files after uninstallation. Once you uninstall the app all storefront is cleared.
Our team always help to resolve urgent issues within hours and you always may find the support email address on the app listing page or inside the app. Unfortunately, we haven't got any requests from you apart from this review.
worked at the beginning but for some reason, this app stopped working. I lost about 150 orders... would not recommend
I apologize for the frustration you've encountered with our app. We understand the importance of smooth operations for your business. The issue you faced was actually due to a fault in the Shopify checkout system, which unfortunately impacted the functionality of our app and resulted in the loss of around 150 orders.
We completely understand your disappointment and regret any inconvenience caused. Although this was beyond our control, we're committed to assisting our users through challenges like these. If you have any further concerns or questions, please feel free to reach out to our support team. Thank you for your understanding.