Avis (247)

Note globale
4,1
Nombre d’avis par note
  • 65 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
Modifié le 23 novembre 2020

This app just completely screwed up my theme!! It had the products of top deals section actually showing live programming code, mirage of product images, yes a gallery of sale items would parade for a few seconds on top of black programming code. I was livid! Then I tried to remove that section, ok why when I am checking other places it had my products recommendations all wacky with more code ! Then I tried to just turn it off, ok why that dont work. Then I said hell with it and remove the app -- omg, it went worse -- now everything will stay on sale with no way to fix it. Tried to reach them thru chat but only a bot answers, then was able to connect but told that it had to go up to a higher level ?!! What, I have to go online... why now several hours later nothing ... So I tried to remove what I could found of their code, but nothing worked. This is a lesson to all of us struggling with little time and no extra money to waste is to back up / duplicate your theme. The one that was still had their code in it guess when it was dup after downloading their app. Rest assured, I WILL NEVER download their app again. I rather pay 100.00 month with the theme upgrades currently using which by the way I am getting so many features and easy peasy. But last night was the WORST, the only option available was me to fix it by redoing my whole site with a new theme and content!! Otherwise, it would be still sitting there with codes everywhere for visitors to see. You cant remove or take off the sales tag, nothing worked. I think their override of a complete store template conflicts with something and there is currently a bug virus in it and they need to put it hold on until further tests because people dont got time for downtime over an app that will shut everything down !! If I didnt just do something, I would be still sitting here waiting on their yesterday last message to be patience as they will get back to me with a next level expert. Huh-thats ok. smh.

MOLIAE Beauty
États-Unis
1 jour d’utilisation de l’application
Amai a répondu 23 novembre 2020

Hi, thank you for your feedback. Upon checking your chat transcripts as well as our email correspondence, you chat message was received at 9.32pm (+8 GMT) and was replied at 9.35pm (+8 GMT). As there was no reply in the chat, we sent you an email 30 minutes later to follow up on this issue.

In our email message we did not ask you to look for a "higher up". We mentioned we had escalated your issue to our developers to further investigate. We had received your access at 11.15pm (+8 GMT) and when our developers accessed to it immediately after receiving access, the app was uninstalled.

We will contact you again to assist you in reverting the price back to the original as you had uninstalled before turning off the discount rules.

13 septembre 2019

Install the application, create a campaign, which at the time of testing and after deactivation changed the price of all products, temporarily dismantled the application, to reconfigure my products, and results in a monthly charge for the plan unlimited, being never page for the use of this.

The application has a good appearance, with its configuration, however, due to the fact of charging without my authorization, it remains in bad appearance.

A charge of approximately 18 USD to change the price permanently your campaigns is not worth it

New Items Model
Mexique
Environ 17 heures d’utilisation de l’application
Amai a répondu 13 septembre 2019

Thank you for your feedback!
Please note that the app works with product prices included in configured rules only, there're 100 free variants for discount in the app, after that you'll be charged, you can see that in the app's dashboard. Also, mind that we don't charge our customers straightly, they're charged by Shopify. Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to get more details to resolve this situation

25 août 2015

This is the slowest app ever. It has been running all day and has only updated a few items, some of them not correctly. Very frustrating.

Bel Viaggio Designs
États-Unis
1 jour d’utilisation de l’application
29 mars 2018

I enjoy what I see so far and I am looking forward to trying out and doing a further review.

Me Soothe
États-Unis
Environ une heure d’utilisation de l’application
25 novembre 2016

Great for Black Friday. I was stressing about changing prices back and forth but ready to use this app!

Therustycrownboutique
États-Unis
38 minutes d’utilisation de l’application
22 novembre 2016

Just what I've Been Looking For!

Angel Oak Boutique
États-Unis
33 minutes d’utilisation de l’application
5 juillet 2020

Zero stars if I could, I installed the app as I wanted to make a quick discount an a couple of items however the variants on sizes made them exceed the 100 free variants this app is offering.
Once you pass the 100 you cant see how many you have installed so I had no idea for about an hour. Then I contact them as it didn't seem right that some of the items was in discount and some not , so I started thinking it had exceed the free .
I asked and they confirmed I have exceeded I explain this is a mistake because I couldn't see how many I installed I can take them down to 100 do i still have to pay ? they said yes!I said what for using it an hour while setting it up? yes! then i did mention that will be on a review and they set it all my variants as 1 variant (which I didnt ask) .

At that point I wanted out of that app and I asked can you please explain how to I count the variants? And they replied "what is your problem we have reset for you, so what?" !!

If you try to unistall you have to do it manually and with code and still had to reset all the prices from the beginning- AVOID LIKE PLAGUE

NifikoPapoutsi
Grèce
Environ 2 heures d’utilisation de l’application
Modifié le 24 novembre 2021

This app is worthless, I tried the free 100 products which is misleading as if you are setting an active discount and then you changed the products your quota is gone! Also the app asked for an access to orders and customers information which is a big question mark?? Not only this, when you delete the app you will need to delete all codes that the app installed in your theme as it will mess with the collection page. Time wasting!

PORTRAIT MY PET
Royaume-Uni
Environ une heure d’utilisation de l’application
Amai a répondu 24 novembre 2021

Thank you for your review. We tried to call you to explain in detail however we were not able to get hold of you. As mentioned in our pricing plans, the app page as well as the installation page, the free plan is for "FIRST 100 variants" and not 100 products as mentioned. There is also an in-app counter that mentions this as well. Do contact our support if you need more clarifications in regards to the billing or if you need a refund.

The reason why we request to access to orders which requires all the access you had mentioned is because we need it for our Analytics Report feature. Without the access, our app could not fetch any revenue related data for it. If you look at some other discount apps that does not has this features, they will not ask for this data. You can refer to Shopify's documentations here:

https://shopify.dev/api/admin-rest/2021-10/resources/order#resource_object

This is also stated in our privacy policy which is a requirement to agree on before installing the app. Also please note that our data protection is GDPR compliant and the access is in compliant to Shopify's procedures.

Please note that as mentioned in our FAQ you are required to click on the UNINSTALL button in-app before proceeding with uninstalling in at the Shopify Admin Panel. This is a well known Shopify behaviour that affect other apps as well. You can refer to the following for more information:

https://community.shopify.com/c/shopify-discussions/how-to-remove-the-code-of-app-from-shopify-theme-before/m-p/745680

Should you have any further inquiries, do drop us an email at support@amai.com. Thank you

19 octobre 2019

Great app have only had on for one sale, bu the interface seems easy to use and great at discounting lots of products

Nurse Media Apparel
Danemark
Environ une heure d’utilisation de l’application
Amai a répondu 20 octobre 2019

Thank you for your review. Much appreciated :)
Could you please specify about the reason you've left only 4 stars for our app?
Thank you in advance!

2 novembre 2020

App fckup whole eshop - discount pending for deactivation couple of hours now with no response whatsoever. Terrible experience.

Rusty Nails Coffee Roasters
Tchéquie
Environ une heure d’utilisation de l’application
Amai a répondu 2 novembre 2020

Hi, thank you for you feedback. According to our records taken from Shopify:
- You installed the app at 11.52am,
- First logged into the app at 11.55am
- Uninstall the app at 12.43pm which is less than an hour of use time.

May I know if you had try to deactivate the sales rules for another shop because the usage time for this store you are writing from is definitely not "a couple of hours" as claimed.

Should you require any assistance, we are glad to help. Kindly drop us an email at support@amai.com or contact us via the Contact Support link.