Rezensionen (172)
Anpassen
-
Nach Bewertung
nothing works. do yourself a favor and never buy this
Thanks for taking the time to leave a review — and I’m genuinely sorry this was your first experience with Discount Ninja. That’s clearly not how we want things to start.
Discount Ninja is a powerful tool, but it does require a bit of initial setup, and we didn’t get the chance to help you since you uninstalled after 16 minutes. Our support team is always happy to jump in, guide you through the setup, and make sure everything works as expected for your store.
If you’re open to it, please reach out to us directly and we’ll prioritize helping you get up and running. We’d really appreciate the opportunity to turn this around.
We’ve been using Discount Ninja for a while now and the experience has been excellent. The app is powerful, flexible, and truly enables complex promotion logic that other apps simply can’t handle. It integrates smoothly with our Shopify setup and has been a reliable solution for our high-volume campaigns.
I also want to highlight Jaypee from their support team - incredibly professional, knowledgeable, and consistently helpful. Every time we needed assistance, Jaypee provided fast, clear, and expert guidance that made a real difference. Outstanding customer service.
Highly recommended for any brand looking for advanced promotion capabilities and exceptional support.
Thank you so much for the amazing review! We’re thrilled to hear that Discount Ninja has been a strong fit for your high-volume setup, that’s exactly what we aim for.
And a huge shout-out from our side to Jaypee as well! We’re lucky to have him, and it means a lot to know his support made a difference for your team.
We truly appreciate you taking the time to share this!
Discount Ninja är en kraftfull app med många möjligheter, men den kan vara lite svår att komma igång med – särskilt för oss som inte är så tekniska. Jag tycker fortfarande att priset är i högsta laget, men det vägs upp av deras riktigt hjälpsamma och engagerade supportteam. Stort tack för att ni hjälper till när det verkligen behövs!
Unfortunate to have to review this now after being a customer for awhile but they've impacted our business again and support is dropping the ball. Support is often slow when we actually need them, and any theme-updates BREAKS their app.
There is a "3-Day" required rule for them to help get their app up in this situation and we lost significant revenue because of it. Also note, this "estimate" does NOT include weekends...so could be 5-Days (we're on Day 2 of needing help and told to wait till Monday...that's a best-case "4 days" for resolution...but by their rules could be Tuesday, or 5-days...).
They want your "developers" to do it or pay them extra when the app glitches (and does often especially during peak shopping like BF).
This latest incident has us shopping for alternatives with a simple installer and better support.
Thank you for your review and for being a loyal user since 2021! Our support team is available 24/7 to assist you promptly. Discount Ninja’s unique strikethrough pricing feature does require setup, which we offer free of charge. This setup involves some technical steps, but we aim to complete it within 24 hours on weekdays—and we’ve consistently met that target over the past two years.
Easily the most fully featured discount engine there is. I haven't been able to find anything that can even match its functionality. Drawbacks are that it can't be used along with certain built-in Shopify discount types and certain apps, but the app itself technically invalidates the need for those. Support is really solid, too.
Thank you for your review and for sharing your experience. We're glad to hear that you find our app to be one of the most feature-rich discount engines available. We understand that there are some limitations with certain Shopify discount types and apps, but we're happy that our app's functionality helps address those needs. We also appreciate your positive feedback on our support team. Thanks again for your valuable input.
Overall, this is nice app with a lot of functionality. There's a little more to the initial setup than I thought, and a small learning curve once you get in there, but not too bad. Support has been good about getting back to me pretty quickly. I wish they had a bundled item feature, but they say it's coming. Also, the free shipping for spending $X option didn't work properly when I excluded certain hazmat products from applying. Their support team was going to look into that, and I have yet to hear anything. That was probably 2 weeks ago now.
Thank you so much for the amazing feedback! The free shipping issue has been resolved mid October! 🙌 We're grateful for your patience and excited to continue helping you grow with Discount Ninja!
Great app normally. Very good at dealing with more complex discount setups.
We have had to contact support a number of times, often for just small issues and they have normally been fixed quickly
Thank you for the kind words! 🌟 We’re so glad the team was able to provide you with top-notch support. We’ll be sure to pass along your compliments—it’ll make their day! 😊
We really wanted to use to use this app. It is unfortunately very difficult to use with very limited support. This impacts most of your core shopify files so if you decide to do this you really can't just go back.
Thank you for your feedback, and we're sorry to hear that you're having difficulty using the app. We want to assure you that we provide 24/7 support, and our team is always available to assist with any questions or issues you might encounter. Additionally, Discount Ninja has no impact on your core Shopify files, and uninstalling the app is as simple as a one-click process. We're here to help make your experience as smooth as possible, so please feel free to reach out to us anytime for assistance or guidance!
Been using Discount Ninja for almost 3 years now and really helps setup multi level discounts when you're wanting automatic discounts like 'add 4 items to your bag to get xx discount'. Shopify should offer this as standard but that's just Shopify for you.
Tried other discount apps in the past but Discount Ninja is the one that I've found works the best.
Super fast customer support too even out of hours. Recently spoke with Manuel who helped solve quite a large issue with the website in less than 15 minutes.
Would recommend.
Thank you so much for your kind words! We're thrilled to hear that Discount Ninja has been a valuable asset for your business over the past three years. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
Customer service is the worst.
They send me text with childish content that doesn't seem like a businessman.
There is a high possibility that some problems will occur when installing the app.
Therefore, customer service is very important.
This app is not recommended.
If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.
We're sincerely sorry for the difficulties you encountered, especially with the integration with the Transcy app to help you with Japanese text and currency.
Your feedback is crucial, and we're dedicated to resolving compatibility issues. As suggested before, we're happy to extend your trial and collaborate on solutions. Your satisfaction means everything to us. Thank you for your understanding.
