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This app I have been using a bit for a few months now and it so far is very good. What makes it stand out is the amazing customer support. With any app you install there is a steep learning curve and they make it very easy to intergrade it into your store and easily learn what you need to make it useful and successful
The app works perfectly. The support team is amazing — they help with everything, even if, like me, you don’t understand anything about coding. Highly recommend.
Able to do a lot of customization and help with a lot of nuances with my store. Customer service team (I worked with Manuel) was very informative and more importantly patient with all my questions!
Was looking forward to using this app to apply automatic discounts and have the discounts displayed on the product and collection pages but you need to do a ton of coding in order for that to happen and they offer this service for free but it takes 5 days or more and they dont teach you how to do it yourself. Nobody has 5 days to wait, other then that the app is decent.
Thank you for sharing your feedback. I’d like to clarify two points:
Our free setup service typically takes less than 24 hours to complete. We mention “up to 3 weekdays” in our documentation to set realistic expectations during peak times or for more complex themes, but in practice, most setups are completed much faster.
For merchants who prefer to handle the setup themselves, the app includes direct links to step-by-step instructions on our support portal.
We’re glad to hear you found the app itself to be decent, and we’ll continue working to make the onboarding process as smooth and transparent as possible.
Comprehensive discounting solution for Shopify. Outstanding support team.
I've been using this app for a good year+. The DN support team is always quick to answer any questions and update any request I have. I highly recommend using their app for all your promotion needs.
Great apps fits client needs. Support also response fast. Really appreciate their helps.
Installed, had a questioned, asked support during business hours, no response. I wouldn't recommend this app.
best support, perfect app!
Unfortunate to have to review this now after being a customer for awhile but they've impacted our business again and support is dropping the ball. Support is often slow when we actually need them, and any theme-updates BREAKS their app.
There is a "3-Day" required rule for them to help get their app up in this situation and we lost significant revenue because of it. Also note, this "estimate" does NOT include weekends...so could be 5-Days (we're on Day 2 of needing help and told to wait till Monday...that's a best-case "4 days" for resolution...but by their rules could be Tuesday, or 5-days...).
They want your "developers" to do it or pay them extra when the app glitches (and does often especially during peak shopping like BF).
This latest incident has us shopping for alternatives with a simple installer and better support.
Thank you for your review and for being a loyal user since 2021! Our support team is available 24/7 to assist you promptly. Discount Ninja’s unique strikethrough pricing feature does require setup, which we offer free of charge. This setup involves some technical steps, but we aim to complete it within 24 hours on weekdays—and we’ve consistently met that target over the past two years.