Discount Ninja Promo Engine

I requested a refund as their app did not work once with my theme. I have paid them 3 times in a row and their app did not work. Their support was terrible and took to long to work on my store properly. I can't pay for a app if it does not work and can't just pay for support.

I installed the app and then tried to install companion app so that, along with the automatic discount, I could offer a discount at checkout. The app hides the discount field at checkout and a companion app needs to be installed in order to correct that. I attempted to download and install the companion app three or four times. Each time I was redirected to a url that didn't exist.

I emailed support and heard back only once. Their email instructed me to use a different email address. I sent three email addresses to that address (the original and two follow-up) and never heard back from them.

As a result of this, I lost sales. I had advertised a discount with free shipping and wasn't able to offer the free shipping due to not being able to install the companion app.

I am very disappointed with this app and it's developers. Their tech support is terrible, at best. I recommend using another app instead of this one.

This is my first ever review for an app for Shopify. First I want to say this app is totally a joke to use - it offers a function called 'tier-discount' that allows you to set different discounts at multiple tiers of a customer spent in one transaction. I have set two conditions of a fixed discount amount at two levels at first, but the system converted the discount into percentage discount by itself without noticing me, that causing a further discount as not what I expected in the deal. I then contacted the team about this, although they made a refund of one month subscription that not even enough to cover my loss in the deal. What they replied to me was '... per our terms and conditions, we do not accept liability for issues encountered when using our app or services...', this is the worst statement ever made by a service provider escaping from any responsibility in which the problem is obviously the app itself but not the user. Think carefully before using this app, this is my warning.

Please don't use this app. I could go down a laundry list about why this is the world's worst app. Seriously stay away

We had an exceptionally frustrating experience with this app. We used it to launch a huge Black Friday sale with a threshold discount (buy $150 get X% OFF, buy $250 get Y% OFF). The discounts were supposed to automatically populate based on the cart totals for customers. We correlated our FB ads and all social media along with a huge email push to promote. The app CRASHED the night we launched the sale requiring me to create several fixes with discount codes and babysitting the site until 4:30 AM to make sure everything was working. Remember: all of our marketing was timed to launch at the same time the app was supposed to create the sale. So, at one point, we had about 60 people on our site looking for the discounts and none were to be found until I created banners, popups, and sliders with quickly created discount codes. It was a mess. Finally, Discount Ninja's tech department let us know they had fixed the problem and things started working again.

During the 5 day sale, we received 12 messages from customers letting us know the discounts were not applying to their carts automatically so we had to deploy more discount codes. The whole reason for using the app was to avoid making the customer use codes! So, that was 12 saved sales but WHO KNOWS how many customers didn't reach out. Despite all of this trouble, we had a pretty successful sale but I think it could've been far more successful had it actually worked consistently for all of our customers. Additionally, the app turned off too early and when I tried to turn it back on, it was so glitchy that I had to create yet another campaign to fix the fact their app stopped working. The "end time" was impossible to change to the correct time. Each time I would save the correct time, it would revert to an incorrect time. I do NOT recommend this app. It is glitchy, inconsistent, and cost us a bunch of sales.

I tried this app and it didn't work. They reached out and supposedly fixed it, however today I've had 2 sales where people got their entire order for free due to some screw up with this app. Uninstalling, I'm done. Don't bother contacting me.

Customer service is the worst.
They send me text with childish content that doesn't seem like a businessman.
There is a high possibility that some problems will occur when installing the app.
Therefore, customer service is very important.
This app is not recommended.
If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.

Opted for them to instal the code, but they ruined my theme! My checkout button became disabled, so I lost sales all day. I reached out to customer serivce, but no one ever got back to me. In fact, I'm not sure if they ever finished installing the code because they never communicated with me. After two days, I gave up.

I would love to be able to use this app seeing as Shopify somehow still doesn't allow stacked discounts, but in the few days I was running it on my site, there were multiple issues and no response from Support. Products that weren't included in my offers were getting discounted and customers were able to use discounts more than once, even though this is not what the settings on my offer specified. I've been waiting over a week for any update from their support team and am just being told "they're dealing with an unusual amount of requests." I've followed up every single day and have been getting the same general response. Out of the 10 days of the free trial, I was able to run the app for 3 days and then had to pause all of our offers due to these issues not being resolved.

After installing: - Free gifts would not show up in the cart unless the page was refreshed. - When the free gifts did show up it would show the full price not that it was added to the customer's cart as a free gift. - Sometimes even at checkout the item would not be discounted or recognized as a free gift. - Paid for express installation of dynamic pricing and after a week there were no changes. Although they did alter the code in my theme, nothing worked properly. - Unreliable behavior, sometimes gifts or discounts would not be added. After the theme was altered by their team to install dynamic pricing: - The time it took to load the checkout was over 10 seconds. When the user clicked the checkout button it would appear that nothing happened and the checkout was not loading. - The themes cart icon at the top right of the page is now pushed off the right of the page slightly. - Page load speed score dropped from around 35-36 which was rated as an average load time for stores like mine to 30 which is rated as slower than stores like mine. After uninstalling: - The themes cart icon at the top right of the page is still pushed off the right of the page slightly. - Page speed score has remained the same. - I have reached out to support to ask for help on this and make sure all the code that was manually entered when trying to install dynamic pricing is removed and they have been unresponsive.