Discount Ninja Promo Engine

I would love to be able to use this app seeing as Shopify somehow still doesn't allow stacked discounts, but in the few days I was running it on my site, there were multiple issues and no response from Support. Products that weren't included in my offers were getting discounted and customers were able to use discounts more than once, even though this is not what the settings on my offer specified. I've been waiting over a week for any update from their support team and am just being told "they're dealing with an unusual amount of requests." I've followed up every single day and have been getting the same general response. Out of the 10 days of the free trial, I was able to run the app for 3 days and then had to pause all of our offers due to these issues not being resolved.

After installing: - Free gifts would not show up in the cart unless the page was refreshed. - When the free gifts did show up it would show the full price not that it was added to the customer's cart as a free gift. - Sometimes even at checkout the item would not be discounted or recognized as a free gift. - Paid for express installation of dynamic pricing and after a week there were no changes. Although they did alter the code in my theme, nothing worked properly. - Unreliable behavior, sometimes gifts or discounts would not be added. After the theme was altered by their team to install dynamic pricing: - The time it took to load the checkout was over 10 seconds. When the user clicked the checkout button it would appear that nothing happened and the checkout was not loading. - The themes cart icon at the top right of the page is now pushed off the right of the page slightly. - Page load speed score dropped from around 35-36 which was rated as an average load time for stores like mine to 30 which is rated as slower than stores like mine. After uninstalling: - The themes cart icon at the top right of the page is still pushed off the right of the page slightly. - Page speed score has remained the same. - I have reached out to support to ask for help on this and make sure all the code that was manually entered when trying to install dynamic pricing is removed and they have been unresponsive.

I used this app for our Black Friday sales and struggled to get it to work with our theme. Spoke with Bart in the support team and he sorted it out for me and helped with all my questions. Thanks!!

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I got this app the other day and it wouldn't work at all. I contacted support and got BART who spent ʜᴏᴜʀꜱ scouring my site code, dedicated to working it out, all the while staying prompt with his replies and assistance. It turned out I had another discount app installed that was blocking their app from working. It is all fixed now and I'm very pleased with their highly dedicated customer support ! ⭐⭐⭐⭐⭐

This app has massive potential - I like the ideas it has and the interface it uses.

The problem is each thing I tried to do with it didn't work and I had to contact the support each time. I do not have time to wait around for fixes for rudimentary functions.

The product search function responded to every word in the term rather than the whole phrase, meaning a simple 3 word product title search would return every product matching one of the 3 words. The devs did make changes to this within 24 hours which was good, but it shouldn't have been an issue to begin with. It can only search via title, not via SKU.

The critical issue was a sale wouldn't respond to changes, leaving a default animation on discounted prices firstly which I didn't want. I then tried to turn the sale off and it wouldn't turn off at all. This is a big, potentially costly bug in my view, and if something like this exists this app should not be on this app store yet - no matter charging customers for it. I disabled and removed the app shortly after to resolve the issue.

The app also does not change prices in the "compare at" field within Shopify itself, rather it creates a discount code which is applied in the Shopify, causing knock-on effects with other apps or automated collections, as well as PayPal and Google checkouts. This is logical but should be considered within the setup of your store.

After trying out over 100+ apps in the last 5 years.... Discount NInja had by far the best customer support I have ever experience in the last 24 hours of installing the app. We were trying to get the app to do something specific in the cart page and a few errors occurred in the process. So, we did the onboard assistance and they worked on the issue, a staff member got on a call with me to make sure 1. the app functions the way we want it to and 2. all of my questions were answered (which were many... to make sure the app functioned the way we wanted to) I truly appreciate this level of support. Thank you again Bart (discount ninja member who assisted me) and Discount Ninja staff.

Amazing customer service, and great functionality with this plugin. This plugin can literally do everything you could possible want to do. Would 100% recommend.

Support for this app was phenomenal!! We had a last-minute sale we were trying to get this working for and they went above and beyond to make sure it worked as we needed it to. Thank you!

Seems like a good interface and some functionality on the free version. However it broke my cart process and meant people couldn't check out.

The app looks super interesting and has a lot of features. We installed it hoping it would help with our conversion rate but it has only caused us trouble. After asking for the support to install the Dynamic Pricing on our theme, we had a bug in our store where after adding a product to the cart, the load button keeps spinning, and also the cart is not being displayed correctly, no product is being shown. They installed the code for Dynamic Pricing and immediately reported this bug and said that it was coming from another app that was installed in our store but we had never used, and never caused trouble. The bug was not happening before the changes did by Discount Ninja, so I asked them to undo the code they had done, they said that I could just install a backup version of the theme and the changes would be undone. I did this and uninstalled both "Discount Ninja" and the other app, but the bug persists. We also talked to the support of the other app (the one they said was causing the bug) and they said: "We have checked this over carefully and can confirm this isn't related to our app. Our app won't edit theme code (specifically to avoid problems like this) - everything is contained in a javascript tag, and when you remove the app you remove the tag. I've checked your site and the tag is no longer there.
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I hate to point to another developer - but if Discount Ninja have been editing your theme, then it's highly likely the issue is related to them - and I'm pretty certain they will edit your cart too." The theme support is obviously not able to help us because the theme has been changed already. Now I'll have to pay for a developer to solve this issue. Very disappointed. Don't recommend it.