Avaliações (232)

Classificação geral
4,5
Número por nível de avaliação
  • 80% das avaliações são de 5 estrelas
  • 3% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 3% das avaliações são de 2 estrelas
  • 13% das avaliações são de 1 estrelas
23 de novembro de 2017

Really good support and the app works well. We don't need it on an ongoing basis at this stage, but will definitely use it again in future.

Sw Usd Shop
Estados Unidos
12 dias usando o app
23 de março de 2021

This app has been a life-saver! I had a unique need to have discounts auto-apply when a customer landed on a specific page and Discount Ninja helped me FINALLY get this to work! They also set up Dynamic Pricing for me (a free feature if you request it). But, more than anything it is their customer support that is FANTASTIC! They helped me find a way to make their app do what I need. They trouble shooted with me to get the dynamic pricing working. They even talked to support for another app I was having trouble integrating with (PageFly) and they worked it out with them FOR me. In the tech world it is RARE to find this level of service. WELL DONE and thank you!

TransformationAcademy
Estados Unidos
12 dias usando o app
Data de edição: 17 de janeiro de 2024

The only app that handles BOGO offers the way we need.

The team is great and has helped me numerous times with set up and configuration. Grateful for DN.

FloLo Holistic
Estados Unidos
11 meses usando o app
22 de abril de 2018

Absolutely Awesome!! I am very impressed with the Discount Ninja's functionality (no more creating discount codes!! Yay!!!) and even more impressive is the awesome support team that is (literally) always ready to help you.

I installed the app myself and was unable to get around a couple of styling aspects. So I emailed the support team expecting then to respond the next day. Instead I got a response within 10minutes and after a few email exchanges, they helped me resolve all the issues I was facing. (They even made a few code changes themselves!).

Strawbie Collections
Austrália
12 dias usando o app
16 de novembro de 2020

Customer service is slow and no solution is given still. I didn't need the Bronze Plan anymore so downgraded to Free plan so next month I won't be charged. I still had one whole month of the paid plan left but lost all the features. Support told me they don't have automatic downgrade like other subscription services had. I tried to go back to previous plan since I paid for a month the day before but it wanted to charge me again. I've contacted support for help and they said they'll contact the team and would get back to me with any update. It's been almost 3 weeks with no updates. I emailed multiple times throughout the weeks and got the same response.

Mousu.Art
Estados Unidos
6 meses usando o app
Discount Ninja deixou uma resposta 28 de novembro de 2020

Hi Jaimie,

As discussed over email, we apologize for the delay in getting back to you. Discount Ninja uses the standard Shopify subscription charging system (like most apps). The downgrade/upgrade behavior is implemented by Shopify and can lead to some surprises indeed. I hope the compensation we offered via email meets your approval and that you are enjoying the app!

18 de novembro de 2019

I used this app for our Black Friday sales and struggled to get it to work with our theme. Spoke with Bart in the support team and he sorted it out for me and helped with all my questions. Thanks!!

Lash Heaven
Reino Unido
11 dias usando o app
Discount Ninja deixou uma resposta 18 de novembro de 2019

You're welcome! Best of luck with your Black Friday promotions!

Data de edição: 23 de novembro de 2019

░F░A░N░T░A░S░T░I░C░ ░C░U░S░T░O░M░E░R░ ░S░E░R░V░I░C░E░
I got this app the other day and it wouldn't work at all. I contacted support and got BART who spent ʜᴏᴜʀꜱ scouring my site code, dedicated to working it out, all the while staying prompt with his replies and assistance. It turned out I had another discount app installed that was blocking their app from working. It is all fixed now and I'm very pleased with their highly dedicated customer support ! ⭐⭐⭐⭐⭐

Beauty and the Best - Body Co♡™
Austrália
10 dias usando o app
Data de edição: 5 de junho de 2021

After trying out over 100+ apps in the last 5 years.... Discount NInja had by far the best customer support I have ever experience in the last 24 hours of installing the app. We were trying to get the app to do something specific in the cart page and a few errors occurred in the process. So, we did the onboard assistance and they worked on the issue, a staff member got on a call with me to make sure 1. the app functions the way we want it to and 2. all of my questions were answered (which were many... to make sure the app functioned the way we wanted to) I truly appreciate this level of support. Thank you again Bart (discount ninja member who assisted me) and Discount Ninja staff.

Madison Ashley
Estados Unidos
10 dias usando o app
6 de agosto de 2021

This app has helped me a lot with mixing multiple discounts. But there is a big issue with tracking the order. My google analytics can not track the order which is discount by Ninja at all, even I followed discount Ninja official solution.

VIGHT
Taiwan
9 meses usando o app
Discount Ninja deixou uma resposta 24 de novembro de 2021

Happy to report that this limitation is now (as of February 2023) a thing of the past. Discount Ninja uses native Shopify Functions to discount the checkout, which ensures you have access to a completely standard checkout experience, including Google Analytics tracking. Please contact us at support@discountninja.com if you would like to start a new trial.

25 de novembro de 2020

Amazing customer service, and great functionality with this plugin. This plugin can literally do everything you could possible want to do. Would 100% recommend.

Strands of Silk
Austrália
10 dias usando o app
Discount Ninja deixou uma resposta 28 de novembro de 2020

The team at Discount Ninja is grateful for your kind recommendation!