Discount Ninja Promo Engine

This app is a lifesaver! If you need discounts to stack, need discounts to not stack, need tiered discounts, need ways to offer discounts to selected groups of people, need ways to bypass Shopify's basic level of discounts... THIS IS THE APP TO HELP YOUR STORE. Easy to use, keeps getting better, great service and assistance from the team!

I have been using this app for quite some time. It takes some time to learn but has a lot of options and configurations. Support is excellent, and they address all of my issues promptly.

Really loved this app! Been using this app for almost a year. It allowed me to promote multiple promotion at the same time and super easy to use even on your first try. Their support team are also very helpful and they reply promptly when you ask them questions! Great job, great team. I have also submitted a feature request. Would love to see more great features in future.

EDIT (after recovery support provided by Bart):
It was a good turnaround after the shaky support earlier. We love the app, and thanks for the recovery support. We would still recommend the app to others, but please do improve the customer service so we do not have to resort to complaining to get our voices through to you. :)

EDIT (After Bart replied to our review): You have our email address. You can reach out to us directly from there. And stay committed to your promise by replying to us quickly regarding our issue (which you already know about) instead of sending a generic reply on our review and asking us to call you. Further reinforces our point on being hard to reach. Also, what's the point of having us send you an email (YET AGAIN!) and not replying further? Looks like you still don't get it.... and this reply is just for show.
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Don't get me wrong. The app is fantastic. We would have become a loyal customer- BUT we experienced the worst ever customer service which really is a shame for such a good app. We contacted multiple times for a customized plan, but we only got generic, roundabout answers from the support team. There was ONE time that Bart replied to us but when we replied (within a day), we got back to square one waiting for the honorable Bart to reply us (it's been a month and counting since our first email, multiple followups and no solutions received.)

You could have just give us a discount code or something to tide this period over while you sort through your issues, and you'd have gotten a happy customer who'd be happy to wait it out. But, no. You chose to offer ZERO solutions, a KING of a CEO that is impossible to reach to, and customer service that just bounces back and forth and wastes everyone's time.

Customer service is one of the most important keys to a successful business. I'm afraid at the rate of customer service you're providing (irregardless of the number of cases you're handling), if you don't treat your loyal customers with the care they should receive, then you'll have a lot of negative reviews, high abandonment rate of your app, and many wasted opportunities.

Everything I needed to run promotions!
Support is outstanding, all my questions have been answered quickly and any problem with display has been fixed

We make extensive use of this app on our site and the flexibility it offers ito promotions is second to none. We've had to call on support a (very) few times and the issues were resolved promptly. Highly recommended.

I use this app for around month now and I am very satisfied overall.
It gave decent functionality during Holidays period.
Customers' support is at a very high level (felt this 100% when some customization was needed).
Recommended!

Discount Ninja is a great addition if you're seeking to amp up your promotions! Their team answers questions and concerns in a reasonable time frame and follow-up until the issue is resolved.

This app rocks! Yes, it does everything you need in the discount world. But even better is the reality that no app is perfect and when and if you do run into a problem the Discount Ninja support team is top-notch and responsive.

This is a great app! We needed to create tiered automatic discounts and it does exactly that. Also, the support team is excellent.