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Great app normally. Very good at dealing with more complex discount setups.
We have had to contact support a number of times, often for just small issues and they have normally been fixed quickly
Thank you for the kind words! 🌟 We’re so glad the team was able to provide you with top-notch support. We’ll be sure to pass along your compliments—it’ll make their day! 😊
Discount Ninja is an invaluable app for our store. We've tested every GWP app in the Shopify App Store, and Discount Ninja stood out because it does exactly what we need. While other apps come close, none match the performance of Discount Ninja.
There is a bit of a learning curve, but once you get the hang of it, you'll love it. The app developer is incredibly responsive. I've made three suggestions to improve the app, and two have already been implemented, with the third in the works. It's great to see a team that listens to feedback and continuously improves their product.
If another app conflicts with Discount Ninja, the other app goes—that's how essential it is to us. We highly recommend Discount Ninja for anyone looking for a reliable and effective GWP solution.
I've been using this app for a good year+. The DN support team is always quick to answer any questions and update any request I have. I highly recommend using their app for all your promotion needs.
Discount Ninja has been very helpful for us in making promotions EASY for our customers. Shopify has a lot of limitations around discounts and promotions (i.e. automatically adding promo items to a cart, etc.). DN's support team has also been extremely helpful. Highly recommended!
We really wanted to use to use this app. It is unfortunately very difficult to use with very limited support. This impacts most of your core shopify files so if you decide to do this you really can't just go back.
Thank you for your feedback, and we're sorry to hear that you're having difficulty using the app. We want to assure you that we provide 24/7 support, and our team is always available to assist with any questions or issues you might encounter. Additionally, Discount Ninja has no impact on your core Shopify files, and uninstalling the app is as simple as a one-click process. We're here to help make your experience as smooth as possible, so please feel free to reach out to us anytime for assistance or guidance!
We've been working with Discount Ninja for a few months now and have found the promo engine very intuitive, a lot of the features are super straight forward to configure and easy to manage too. Would highly recommend
Wow, thank you for such an incredible review! 🌟 We're excited to hear you're finding the promo engine easy to use 💪
Discount Ninja är en kraftfull app med många möjligheter, men den kan vara lite svår att komma igång med – särskilt för oss som inte är så tekniska. Jag tycker fortfarande att priset är i högsta laget, men det vägs upp av deras riktigt hjälpsamma och engagerade supportteam. Stort tack för att ni hjälper till när det verkligen behövs!
Wonderful app and great customer service!
Thank you for the kind words! We’re really happy to hear you’re enjoying the app and our support. 😊
Able to do a lot of customization and help with a lot of nuances with my store. Customer service team (I worked with Manuel) was very informative and more importantly patient with all my questions!
Thanks so much for your kind review! We’re happy to hear you’ve been able to get the level of customization you needed, and we love that Manuel was able to guide you through everything. We’re always here to help as your store evolves!
Overall, this is nice app with a lot of functionality. There's a little more to the initial setup than I thought, and a small learning curve once you get in there, but not too bad. Support has been good about getting back to me pretty quickly. I wish they had a bundled item feature, but they say it's coming. Also, the free shipping for spending $X option didn't work properly when I excluded certain hazmat products from applying. Their support team was going to look into that, and I have yet to hear anything. That was probably 2 weeks ago now.
Thank you so much for the amazing feedback! The free shipping issue has been resolved mid October! 🙌 We're grateful for your patience and excited to continue helping you grow with Discount Ninja!