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One of the best discount apps for Discounts, with an amazing customer support. We've been using it for a year so far.
Outstanding support team.
Discount Ninja has been AMAZING!!! We have searched for an app that has a feature that does not reset the sale prices when a 3rd party updates my Shopify prices from my POS system, and Ninja has this feature! This allows us to run sales independently on our website. The app has other great features that have saved us time and work. The customer service is very responsive and helpful!
Been with this app for over a year now. There is good and bad.
First the pros: 1) This app is several apps rolled into one. 2) Lots of promos to choose from. 2) Affordable. 3) Customizable. 4) Help desk is around for basic issues. 5) Help desk will get back to you timely, even when they are "not online", again for basic issues.
Now the Bad: 1) Not user friendly to install. You will need help and they will charge you for it. Our theme just updated causing me to loose my "Dynamic Pricing" features and I have spent 2 hours trying to reinstall it myself, but can not get it work properly. Help desk that handles this is only available M-F to do this, so no matter what I have to wait and will have to pay to have this done every time I have a new theme update come through. 2) Next, some of the promos do not work the way you think they do. Their verbiage can be very confusing and misleading. Limits do not work correctly based on how they have explained it. Caused us to loose out on more sales. 3) On the busiest day of the year, on BF, they had a coding error in one of their promo features, which caused it to malfunction and freeze our site. Took them all day to fix it. I get it, stuff happens, but should not be happening on the busiest day of the year. 4) Unless you are in front of your computer when you need to do an update or change a promo on the fly, you are out of luck. This app is not compatible with a tablet or a mobile device.
If you are tech savvy , know coding and can decode what it is they are trying to say in all their parameters, then this is a good app to be on. But, if you are a newbie and need something simple and easy to just get the job done, I do not recommend. I fall in the middle of the two and I am just really frustrated with all that has gone wrong in the past several days with this app.
Thank you for taking the time to share your detailed feedback with us. We appreciate your loyalty and the opportunity to address your concerns.
We're glad to hear that you find Discount Ninja's versatility, affordability, and customization options beneficial. Additionally, we're committed to providing responsive support for any issues you encounter.
However, we're sorry to hear about the challenges you've encountered with installation, promo functionality, and the incident on Black Friday which we had the opportunity to discuss with you on a call. We understand your frustration, and we're continuously working to improve our app to make it as intuitive as possible.
We've taken note of your feedback and have introduced clearer verbiage in the app in the past few months.
We truly value your feedback as it helps us identify areas for improvement. If you have any further concerns or need assistance, please don't hesitate to reach out to our support team. We're here to help.
Awesome app that does all the things you've been hoping for when it comes to displaying discounts. Customer support team is quick to respond and resolve issues. My ONLY complaint is that it's a pain to install and requires the team to do it for you if you're code illiterate. But I do get it, because it involves editing some pretty intricate parts of your back end. Overall, highly recommend.
Customer service is the worst.
They send me text with childish content that doesn't seem like a businessman.
There is a high possibility that some problems will occur when installing the app.
Therefore, customer service is very important.
This app is not recommended.
If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.
We're sincerely sorry for the difficulties you encountered, especially with the integration with the Transcy app to help you with Japanese text and currency.
Your feedback is crucial, and we're dedicated to resolving compatibility issues. As suggested before, we're happy to extend your trial and collaborate on solutions. Your satisfaction means everything to us. Thank you for your understanding.
5 STAR TEAM! Customer services is fast and amazing. Apps is easy to manage.
The support team is super helpful
GAME CHANGER!!!! and support is top notch!
This is an awesome app that allows you to send a special link that will discount your product to the link holders only! Works great in social media, email, the works. The support team.. IS FABULOUS. They will set this up for you on your site even for the trial version, FREE. You want this app!