評論 (172)
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Overall, this is nice app with a lot of functionality. There's a little more to the initial setup than I thought, and a small learning curve once you get in there, but not too bad. Support has been good about getting back to me pretty quickly. I wish they had a bundled item feature, but they say it's coming. Also, the free shipping for spending $X option didn't work properly when I excluded certain hazmat products from applying. Their support team was going to look into that, and I have yet to hear anything. That was probably 2 weeks ago now.
Thank you so much for the amazing feedback! The free shipping issue has been resolved mid October! 🙌 We're grateful for your patience and excited to continue helping you grow with Discount Ninja!
Just started using the app and am impressed. The support is top notch which is priceless. We have so many more promotion options with which to engage our customers. I love the automation and ease once the promotion is set up. Look forward to learning and applying more!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the Discount Ninja app and finding our support helpful. It’s great to know that the automation and promotion options are making a difference for you. We're excited to continue helping you grow 📈 and can't wait to see how you explore and apply more features. If you ever need assistance or have any questions, we're always here to help!
We've been working with Discount Ninja for a few months now and have found the promo engine very intuitive, a lot of the features are super straight forward to configure and easy to manage too. Would highly recommend
Wow, thank you for such an incredible review! 🌟 We're excited to hear you're finding the promo engine easy to use 💪
This app is exactly what we needed for stacking discounts and can handle multiple discounts at once. Is easy and intuitive to use. Once set up and scheduled works seamlessly in the background. The interface is a little glitchy at times but overall works well and I'd recommend.
Support is responsive and any issues are resolved quickly.
App works the way it says it would. Have got some very very useful functionalities for discounts. The support comes though for any assistance you might need for setting up
The only app that handles BOGO offers the way we need.
The team is great and has helped me numerous times with set up and configuration. Grateful for DN.
EDIT (after recovery support provided by Bart):
It was a good turnaround after the shaky support earlier. We love the app, and thanks for the recovery support. We would still recommend the app to others, but please do improve the customer service so we do not have to resort to complaining to get our voices through to you. :)
EDIT (After Bart replied to our review): You have our email address. You can reach out to us directly from there. And stay committed to your promise by replying to us quickly regarding our issue (which you already know about) instead of sending a generic reply on our review and asking us to call you. Further reinforces our point on being hard to reach. Also, what's the point of having us send you an email (YET AGAIN!) and not replying further? Looks like you still don't get it.... and this reply is just for show.
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Don't get me wrong. The app is fantastic. We would have become a loyal customer- BUT we experienced the worst ever customer service which really is a shame for such a good app. We contacted multiple times for a customized plan, but we only got generic, roundabout answers from the support team. There was ONE time that Bart replied to us but when we replied (within a day), we got back to square one waiting for the honorable Bart to reply us (it's been a month and counting since our first email, multiple followups and no solutions received.)
You could have just give us a discount code or something to tide this period over while you sort through your issues, and you'd have gotten a happy customer who'd be happy to wait it out. But, no. You chose to offer ZERO solutions, a KING of a CEO that is impossible to reach to, and customer service that just bounces back and forth and wastes everyone's time.
Customer service is one of the most important keys to a successful business. I'm afraid at the rate of customer service you're providing (irregardless of the number of cases you're handling), if you don't treat your loyal customers with the care they should receive, then you'll have a lot of negative reviews, high abandonment rate of your app, and many wasted opportunities.
Hi there Takva, it looks like we messed up in support indeed! Very sorry to hear that your experience has not been the 5-star experience we strive to deliver. That's unacceptable. We will take your advice and review our support procedures to ensure this does not happen again. In the meantime, I'm happy to discuss your specific requirements in a conference call. You can reach me directly at bart@discountninja.io. Please provide an email address and a timeslot and I'll make sure we get in touch ASAP. PS: I tried reaching out via phone, but it looks like the number we have on record for you is incorrect as it does not connect.
Best regards,
Bart Coppens
Founder Discount Ninja
Discount Ninja is AMAZING when you consider the fact that Shopify DOES NOT make it easy to adjust behavior at checkout. They have found a way to offer stackable and highly complex promotions that work all the way through to checkout. Creating a promo code does take a bit of practice but with the new programming updates, it's all much more intuitive. I highly recommend this app!