Discount Ninja

Working with Discount Ninja has been very painful. I really like the idea of everything they offered, but it is just that- an idea. Basically everything they advertised is everything we needed and wanted, so we were willing to pay for their premium plan. You would think that having this plan you would receive a top tier support but Bart did not respond to multiple requests for over 72 hours. Now, the finally reason that we decided to end our partnership was because they were not compatible with subscriptions services which we had installed on our site for some time. That is no fault of their own and I understand if they are not compatible, there's nothing that can be done. This review is more about their customer support. We had issues with their free gifts charging customers the actual amount of their product, which is a huge no-no when you are dealing with customers money. We literally had to refund over 20+ customers which makes our business look terrible. Now, I understand if the reason this was happening was due to the subscription service, but even after letting him know how huge of a priority this was I had to follow up with him over 4 times just to get a response that he was still working on it. Before knowing the root cause he had said it was fixed about 3 times and every time we found out that there was still another issue or was not actually fixed. This app may work for you if you do not have any incompatibilities and do not need any support but it has been a huge nightmare for us. Also, they had so much code inside our live theme. The application that we found now has been so much easier to deal with and is compatible with subscriptions, so there are better choices out there. I would really recommend improving your service to customers if #1: you want to keep customers and #2 you want to avoid bad reviews. If the service was good and the application did not work for us, I would never have taken my time to write this review.

i have only used this app for about 10 days BUT i really needed help and the support team help me all day!!!! through chat and email i am so impressed with how much they care. If you need help they are there.

We installed this app because we were looking for some advanced discount options, It was the worse decision we ever made. The installation support of this app is terrible. The app didn't work for our store, but instead of helping us out immediately, they told us to wait for a couple of days or hire a developer. In the mean time we were not able to offer any discounts. In the end, the app worked, but it was making our checkout terribly slow. It took around 5 second to load the cart template, and around 20 seconds to redirect to the checkout. When I told the support about this, they told me that they couldn't do anything about it now because there developers are busy (we even offered to pay!). After that, we wanted to uninstall the app. Although they helped us with removing leftover code quite quickly, they forgot some of the leftover code, so we still had to remove the app by ourselves... Honestly I wouldn't recommend this app to any store owner. It is hard to understand that the support of this app is so terrible for a monthly payment of $70.