Avis (218)
Affiner
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Par note
Bad support, trying to uninstall, they will not respond. This seems to have messed up the cart on our site. Be careful if installing.
it stopped working, customers can no longer apply discount codes, the button on the cart page does not do anything. Even on the admin end it shows a blank page when i click on the app. I lost a lot of potential sales due to this.
Does not work so far. requested handmade design 2 times within the past 4 weeks - no answer so far.
Seems like a great app but support hasn't responded in 3 weeks despite numerous followups. Very basic issues like ugly red text displaying the moment the page loads.
1. The app does not work and its damaging my business
2. I raised the issue twice but have had no customer support
3. In summary this is a terrible app with even worse customer service.
Support needs significant improvement. I've been chasing, but they just don't get back to you! They send automated emails, but never actually answer your questions or requests. When the support guys DID eventually get back, they made the app live on our store with a bug that affected checkout, even after I specifically said: "Do NOT to make the app live unless the bug is fixed". Well, the bug is still not fixed, support just enabled the app anyway, and now they won't respond, this is the 3rd time I've tried to get this app to work, it works perfectly on another store, and without the bugs, it can do the job, but without the right support, it's useless. Really disappointing.
Customers constantly complained that the discount code box gets stuck in an endless loading loop and never actually applies the code. Reached out multiple times with no resolution. Decided to try a different app that seems to have all good reviews. Such a shame as this app looked great and was easy to install but again was not reliable for us at all.
it doesn't work anymore. We can't add the promo code.
I lost a lot of sales with this error...
Fix it quickly
Worthless app. The free has no worth and trial is terrible. They customize the cart but it has no use. Doesn't reply to emails and doesn't cancel the trial.
Hi there, I'm sorry to see that you weren't satisfied with our app. We tried to contact you multiple times, but couldn't get a response from you. By uninstalling Dcode, the trial gets canceled automatically. As far as I can see in my dashboard, no charges were made to you.
The app doesn't seems to work properly, it doesn't recognize active discounts as valid. After I contacted support team about the issue, they replied me at least one time asking me disc. codes for testing purposes then they disappeared, leaving me without any further answer. A bit unreliable,I don't recommend it.