Discounty: Bulk Discount Sales

Discounty: Bulk Discount Sales

리뷰 (400)

전체 평점
4.9
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 2%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2024년 11월 14일

1. Installed and 2nd discount wouldn't work.
2. Messaged help desk.
3. Next day they apologized in email for not responding saying they were helping black Friday customers and couldn't get to our concerns.
4. Then they explained that their app isn't working with Shopofy collections despite being advertised and an option.
5. They asked us to handle the discount by either individually tagging or selecting all 2500+ items... by hand...

Requested refund and deleting app as they have no resolution planned.

ChronoAmerica
미국
앱 사용 기간 4일
2024년 7월 15일

After cancelled they still keep billing me! Horrible

Toltrazuril Shop
미국
앱 사용 기간 4개월
답글 Discounty개 2024년 7월 19일

We apologize for the inconvenience you experienced. According to Shopify's billing policies, recurring app charges are generated at the start of each billing cycle. This means that a charge will appear on your bill even if you uninstall an app mid-cycle.

We have verified that no further payments were processed after your uninstallation. Despite this, we understand the frustration this has caused and are committed to issuing a refund.

We have reached out to you via email to resolve this issue promptly. Your satisfaction and trust are our top priorities.

2024년 11월 16일

The function I needed to trial was going to cost over $70 USD so I disabled the app. The discounts still appeared incorrectly on the website even after disabling. Their chat AI bot was of no help and I couldn't find any articles in their help section on how to fix this.

Divine Me Essentials
뉴질랜드
답글 Discounty개 2024년 11월 17일

Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration.

To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize.

We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users.

We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.

2024년 6월 26일

App dont work, the ap load and load and load and nothing.
im try it 2 days 3 hours

Mein Shop
독일
앱 사용 기간 대략 19시간
2024년 4월 23일

Uninstalled the app and the discounts have not been removed from our store - we manually have to adjust the prices, we have also been overcharged from the plan price.

FOLKE PTY LTD
오스트레일리아
앱 사용 기간 3개월
답글 Discounty개 2024년 4월 25일

Thank you for your feedback. We deeply regret the issues you've encountered with Discounty.

To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this.

Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund.

We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.

2024년 5월 17일

Very disappointed with this APP. Could not get a simple % off discount to work. The support team was not helpful.

Body Brazil
미국
앱 사용 기간 대략 1시간
답글 Discounty개 2024년 5월 19일

Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected.

According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused.

We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.

2024년 11월 21일

it didn't work

Metamorphic Moons
미국
답글 Discounty개 2024년 11월 23일

Thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We take concerns like this very seriously. While we couldn’t find a support request from you, we’d love to understand what happened and resolve this quickly.

Your success is important to us, and we’re committed to providing the best experience with our app. We’ll reach out directly, but please feel free to contact us anytime at support@discounty.ai - Let’s get this sorted together!

2023년 10월 10일

Code still on my website now I have to find a way to remove it. I don't recommend this service.

Sonya's Warehouse
미국
앱 사용 기간 22일
답글 Discounty개 2023년 10월 11일

We're sorry for the inconvenience you're facing. It appears there may be a misunderstanding. Our app doesn't make changes to your store, and we do not leave any code on your website.

To provide some context, our 'General discount campaigns' adjust product prices and compare-at prices. If the campaign isn't deactivated before uninstalling the app, it can lead to remaining discounts. It seems that you have uninstalled our app without deactivating your discount campaign. Therefore, the discounts are still active on your store.

In order to remove the discounts, we kindly ask you to reinstall our app, and we'll resolve this matter quickly.