Discounty: Bulk Discount Sales
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
리뷰 (655)
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It got really annoying. Constant errors with dynamic categories, terrible loading times, no reasonable selection with many variants but doom scrolling (search function unusable). Campaigns virtually impossible to edit once they are live.
If I could give zero stars I would. We have 3 elements we need to work for our product page, we asked if these 3 elements were possible in the app, we were told yes.
We began to set up, ran into issues straight away - app wouldnt work due to issues with their date layout. Waited 24 hours for an update, then told the other elements we were after werent possible in their app..... waste of time
Thank you for your feedback, and we’re really sorry about the confusion caused by our AI assistant. It gave you incorrect information about the features, and we understand how frustrating that must have been. We've since worked to improve its accuracy and are continually refining it to ensure this doesn’t happen again.
We also see how useful the features you were looking for could be, and we’re hoping to offer them in the future. We truly appreciate the time you spent with Discounty, and we hope you’ll consider giving us another chance to improve your experience down the line.
Tiene muchos problemas , para quitar campañas es muy complicado ya que se quedan activas en algunos productos y no hay manera de quitar el descuento , su servicio de soporte pesimo , no te da respuesta y tienes que mandar correos , se pierde dinero ya que tienes que eliminar tus productos .
1. Installed and 2nd discount wouldn't work.
2. Messaged help desk.
3. Next day they apologized in email for not responding saying they were helping black Friday customers and couldn't get to our concerns.
4. Then they explained that their app isn't working with Shopofy collections despite being advertised and an option.
5. They asked us to handle the discount by either individually tagging or selecting all 2500+ items... by hand...
Requested refund and deleting app as they have no resolution planned.
The function I needed to trial was going to cost over $70 USD so I disabled the app. The discounts still appeared incorrectly on the website even after disabling. Their chat AI bot was of no help and I couldn't find any articles in their help section on how to fix this.
Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration.
To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize.
We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users.
We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.
Slechte service, niet aanbevolen.
We're really sorry to hear about your experience and truly apologize for any inconvenience caused. Your feedback means a lot to us and helps us make Discounty better for everyone. We’d love the chance to make things right for you, so we’ll be reaching out directly to see how we can help moving forward.
Uninstalled the app and the discounts have not been removed from our store - we manually have to adjust the prices, we have also been overcharged from the plan price.
Thank you for your feedback. We deeply regret the issues you've encountered with Discounty.
To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this.
Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund.
We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.
After cancelled they still keep billing me! Horrible
We apologize for the inconvenience you experienced. According to Shopify's billing policies, recurring app charges are generated at the start of each billing cycle. This means that a charge will appear on your bill even if you uninstall an app mid-cycle.
We have verified that no further payments were processed after your uninstallation. Despite this, we understand the frustration this has caused and are committed to issuing a refund.
We have reached out to you via email to resolve this issue promptly. Your satisfaction and trust are our top priorities.
worst app
We appreciate your feedback and sincerely regret any frustration you’ve experienced. We will contact you directly to better understand your concerns and work toward a solution. We’re dedicated to resolving this for you.
Very disappointed with this APP. Could not get a simple % off discount to work. The support team was not helpful.
Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected.
According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused.
We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.