Discounty: Bulk Discount Sales
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Uninstalled the app and the discounts have not been removed from our store - we manually have to adjust the prices, we have also been overcharged from the plan price.
Thank you for your feedback. We deeply regret the issues you've encountered with Discounty.
To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this.
Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund.
We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.
Code still on my website now I have to find a way to remove it. I don't recommend this service.
We're sorry for the inconvenience you're facing. It appears there may be a misunderstanding. Our app doesn't make changes to your store, and we do not leave any code on your website.
To provide some context, our 'General discount campaigns' adjust product prices and compare-at prices. If the campaign isn't deactivated before uninstalling the app, it can lead to remaining discounts. It seems that you have uninstalled our app without deactivating your discount campaign. Therefore, the discounts are still active on your store.
In order to remove the discounts, we kindly ask you to reinstall our app, and we'll resolve this matter quickly.
Very disappointed with this APP. Could not get a simple % off discount to work. The support team was not helpful.
Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected.
According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused.
We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.
Thank you for your feedback. We’re truly sorry to hear about your experience. We will reach out to you directly to better understand your concerns and work towards a resolution, and we are committed to making things right.
their service is very good they will try their best to help you and they will answer you as fast as they can. there is no better company to work with sign up now. i would try their payed plans it is way better than their normal plans
Mason did a great job helping me out. Very fast communication and very fast fix of errors/problems. Would recommend!!!
Free and easy to use. Customer service is extremely helpful. Pearl helped me with all my questions and even made the volume pricing theme match my website! Thank you!
Support was quite helpful talking with Dela. Only issue I really have is the pricing looks quite costly.
It's an app that I love using, Aliya from the Support team helped me a lot. And Discounty provided me with a special discount code
Everything is good, cool app, and easy. Maison is very helpful.
Great customer service and thank you Sam for helping me with my issue.
Excellent App, does what it is supposed to do, and fantastic customer support. Thank you!
This APP is a MUST HAVE and was super easy to Install and configure for my selected items to put on sale for the Thanksgiving holiday.
Samin Helped me with an issue where the prices were all in the wrong color. The issue was with my theme/code & not their app. But I was helped anyway. Very pleased.
Sam was incredibly helpful and friendly, she took her time to explain how to set up certain things and made sure I felt confident in doing what I set out to accomplish. She delivered really good customer service and made me feel very comfortable.
The best app for doing promotions on the store. Works as it should. Support helps and responds immediately, I especially recommend working with Melika <3
This is a very practical app with a professional suppport team. The support assistant who helped me was Hasti and she did her job professionally and fast. which is exactly what you expect from a support assisstant.
The app is great, customer service really quick on responses and really helpful! Would recommend them!
Fast and reliable support and the functions are great too
Molto disponibile, l'operatrice ha risolto in mio problema in pochi minuti!!!
Great support, app is easy to use and very intuitive, with a lot of easy setup design and content.
Endelig en APP der gør hvad man beder den om!
Og en support der var der til at hjælpe med det samme! Fantastisk..
it was great to use discounty
whenever I ask to adjust the display of widget the agent fix it clearly
I haven't yet tried all of the features, but the support is speedy and supportive!
I enjoyed the live support, they were kind and glad to help me out.
Thanks <3
Very good support! very recomend
Would 100% recommend this app, easy to use, very attentive and helpful customer support
The best customer service! I needed help with my campaigns not showing up on my product pages, and not only was it a quick response but it was corrected and I was good to go just like that..in no time at all. Thank you so much!
The only app that fits my needs! Thank you!
I would especially like to thank the attendant Melika who helped me in an incredible way, very attentive and competent, she resolved my problem quickly
Thank you for an amazing app and outstanding service! Special thanks to MILES for making everything even better
awesome customer support
Wonderful service, experience and support.
Samin was really great in helping me
First impression is great
Easy to use, and immediatly reply if any question
great support, great features
good costumer service
The app is very easy to use and offers a very efficient and friendly support system
Very good app and incredible customer service !!!
Perfect for english websites !!!
Can't wait to use it when it comes in french
best app for discount campaigns
Super easy app to use ! And the customer service is amazing, Delaram helped me swiftly and went above and beyond to help me with the widgets!
Good support services
Great service and helped my store a lot
Nareh was amazing and super efficient at fixing my issue.
Anything you need they just get it done.
Always willing to help and super quick.
Kyle
great support team
Great experience with the support team, they answered me really quick . I recommend it!
Great app. Aliya is a very supportive person and is always chatting with you whenever which is much needed. I recommened using this. I am using this to create a clearance section in my shop!
Super Customer Service
I finally found What I needed for my store. I am happy with this app. Easy to use, after the support team helped me set things. Especially I want to say thanks to Mason and Samin. Thank you so much
Best man Miles!
Very helpful and easy to use