Discounty: Bulk Discount Sales
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Avaliações (1.177)
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Tiene muchos problemas , para quitar campañas es muy complicado ya que se quedan activas en algunos productos y no hay manera de quitar el descuento , su servicio de soporte pesimo , no te da respuesta y tienes que mandar correos , se pierde dinero ya que tienes que eliminar tus productos .
La voy a tener que borrar, no me sirvió, estaría bien que agregaran desde el inicio en los precios de producto tachado el precio regular y el precio nuevo en rojo. Tira muchas ventas porque el descuento se ve hasta el carrito
1. Installed and 2nd discount wouldn't work.
2. Messaged help desk.
3. Next day they apologized in email for not responding saying they were helping black Friday customers and couldn't get to our concerns.
4. Then they explained that their app isn't working with Shopofy collections despite being advertised and an option.
5. They asked us to handle the discount by either individually tagging or selecting all 2500+ items... by hand...
Requested refund and deleting app as they have no resolution planned.
...The App is great and can do great stuff.
However, I had a problem with different markets and contacted the support. Instead of stating the app can't do this in the way I thought it could, support started to change all my fixed secondary market prices without letting me know or backing up anything beforehand, resulting in random product prices with discounts that were higher prices than before the sale. I ended up in the chat with the support for 3 hours with no clear answer or solution, with me having to revert the mess she created.
So as I said. the app is great. But support tonight was the worst ever. Not only wasn't she able to clearly communitcate what the situation was, but also she put the shop upside down without realizing what she was doing. Please educate your staff before they are allowed to work on shops that are actually selling products!
Going to bed now 4 hours after a simple question in the support chat, fixing the mess and finding a workaround.
We’re really sorry for how this was handled. Your feedback is completely fair, and we take full responsibility for the frustration and extra work it caused you. We’re already working on improving our support processes to make sure this doesn’t happen again. Thank you for your honest feedback, and we hope we can earn back your trust in the future.
If I could give zero stars I would. We have 3 elements we need to work for our product page, we asked if these 3 elements were possible in the app, we were told yes.
We began to set up, ran into issues straight away - app wouldnt work due to issues with their date layout. Waited 24 hours for an update, then told the other elements we were after werent possible in their app..... waste of time
Thank you for your feedback, and we’re really sorry about the confusion caused by our AI assistant. It gave you incorrect information about the features, and we understand how frustrating that must have been. We've since worked to improve its accuracy and are continually refining it to ensure this doesn’t happen again.
We also see how useful the features you were looking for could be, and we’re hoping to offer them in the future. We truly appreciate the time you spent with Discounty, and we hope you’ll consider giving us another chance to improve your experience down the line.
Code still on my website now I have to find a way to remove it. I don't recommend this service.
We're sorry for the inconvenience you're facing. It appears there may be a misunderstanding. Our app doesn't make changes to your store, and we do not leave any code on your website.
To provide some context, our 'General discount campaigns' adjust product prices and compare-at prices. If the campaign isn't deactivated before uninstalling the app, it can lead to remaining discounts. It seems that you have uninstalled our app without deactivating your discount campaign. Therefore, the discounts are still active on your store.
In order to remove the discounts, we kindly ask you to reinstall our app, and we'll resolve this matter quickly.
The function I needed to trial was going to cost over $70 USD so I disabled the app. The discounts still appeared incorrectly on the website even after disabling. Their chat AI bot was of no help and I couldn't find any articles in their help section on how to fix this.
Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration.
To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize.
We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users.
We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.
Bad app, all prices across the entire website wrong
verry bad, changes all prices to a wrong discount. when you delete the discount and unabled the spp it still shows the discount. need to chsnge it manualy
Slechte service, niet aanbevolen.
We're really sorry to hear about your experience and truly apologize for any inconvenience caused. Your feedback means a lot to us and helps us make Discounty better for everyone. We’d love the chance to make things right for you, so we’ll be reaching out directly to see how we can help moving forward.
