Discounty: Bulk Discount Sales

Discounty: Bulk Discount Sales

评论 (490)

整体评分
4.9
每个评分等级的数量
  • 95% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2024年11月14日

1. Installed and 2nd discount wouldn't work.
2. Messaged help desk.
3. Next day they apologized in email for not responding saying they were helping black Friday customers and couldn't get to our concerns.
4. Then they explained that their app isn't working with Shopofy collections despite being advertised and an option.
5. They asked us to handle the discount by either individually tagging or selecting all 2500+ items... by hand...

Requested refund and deleting app as they have no resolution planned.

ChronoAmerica
美国
4天 人在使用应用
2024年11月16日

The function I needed to trial was going to cost over $70 USD so I disabled the app. The discounts still appeared incorrectly on the website even after disabling. Their chat AI bot was of no help and I couldn't find any articles in their help section on how to fix this.

Divine Me Essentials
新西兰
37分钟 人在使用应用
Discounty已回复 2024年11月17日

Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration.

To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize.

We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users.

We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.

2024年7月15日

After cancelled they still keep billing me! Horrible

Toltrazuril Shop
美国
4个月 人在使用应用
Discounty已回复 2024年7月19日

We apologize for the inconvenience you experienced. According to Shopify's billing policies, recurring app charges are generated at the start of each billing cycle. This means that a charge will appear on your bill even if you uninstall an app mid-cycle.

We have verified that no further payments were processed after your uninstallation. Despite this, we understand the frustration this has caused and are committed to issuing a refund.

We have reached out to you via email to resolve this issue promptly. Your satisfaction and trust are our top priorities.

2024年11月21日

it didn't work

Metamorphic Moons
美国
33分钟 人在使用应用
Discounty已回复 2024年11月23日

Thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We take concerns like this very seriously. While we couldn’t find a support request from you, we’d love to understand what happened and resolve this quickly.

Your success is important to us, and we’re committed to providing the best experience with our app. We’ll reach out directly, but please feel free to contact us anytime at support@discounty.ai - Let’s get this sorted together!

2024年4月23日

Uninstalled the app and the discounts have not been removed from our store - we manually have to adjust the prices, we have also been overcharged from the plan price.

FOLKE PTY LTD
澳大利亚
3个月 人在使用应用
Discounty已回复 2024年4月25日

Thank you for your feedback. We deeply regret the issues you've encountered with Discounty.

To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this.

Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund.

We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.

2024年6月26日

App dont work, the ap load and load and load and nothing.
im try it 2 days 3 hours

Mein Shop
德国
大约19小时 人在使用应用
2024年5月17日

Very disappointed with this APP. Could not get a simple % off discount to work. The support team was not helpful.

Body Brazil
美国
大约1小时 人在使用应用
Discounty已回复 2024年5月19日

Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected.

According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused.

We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.

2023年10月10日

Code still on my website now I have to find a way to remove it. I don't recommend this service.

Sonya's Warehouse
美国
22天 人在使用应用
Discounty已回复 2023年10月11日

We're sorry for the inconvenience you're facing. It appears there may be a misunderstanding. Our app doesn't make changes to your store, and we do not leave any code on your website.

To provide some context, our 'General discount campaigns' adjust product prices and compare-at prices. If the campaign isn't deactivated before uninstalling the app, it can lead to remaining discounts. It seems that you have uninstalled our app without deactivating your discount campaign. Therefore, the discounts are still active on your store.

In order to remove the discounts, we kindly ask you to reinstall our app, and we'll resolve this matter quickly.