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After Disputifier was hacked, dealing with them became a complete mess.
We decided to leave, but they now refuse to release our billing descriptors unless we pay disputed invoices. They also tried to use a $1 Stripe payment to charge older invoices outside Shopify, which we never clearly authorized.
Holding critical payment infrastructure hostage over questionable invoices is extremely concerning.
Avoid.
Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention.
We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider.
We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business.
In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores.
Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns.
Please reach out to us directly at hello@disputifier.com so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions.
Thank you.
The store went down due to a hold, so I notified Disputifier that I wanted to disconnect the store. That was possible, but chargebacks continued for the first 7 days. Absurd, of course. Then, after those 7 days, they still charge you for the chargebacks even though they don’t do anything about them—you can’t dispute them, and you don’t get reimbursed. You’re basically just paying for nothing. They don’t refund the money either.
Translated with DeepL.com (free version)
Thank you for sharing your feedback.
We want to clarify the situation, as this review does not accurately reflect how our service works.
When a store is disconnected, any chargebacks that were already submitted or received within the active service period can still continue through the card networks and processors. These timelines are controlled by banks and payment networks, not Disputifier, so disconnecting a store does not retroactively stop chargebacks that are already in motion.
Additionally, the claim that you were "paying for nothing" is incorrect. Disputifier does not charge for chargebacks we do not process or manage. Any charges applied to your account are tied to services provided during your active enrollment period. We have always been transparent about this process and our team has been available to review any specific charges or concerns with you.
We also made repeated attempts over the course of several weeks to discuss this matter and find a resolution, but we were unable to get a time scheduled to properly review your concerns. We noticed you continue to have other stores enrolled with Disputifier, and we would have preferred the opportunity to resolve this directly rather than have an inaccurate representation of the situation shared publicly.
We remain available to review the account history with you and address any legitimate concerns.
Wish I could give -10 stars. Stay away from these mafias. Worst experience ever. This App is disgusting, It costed $317 for just two orders in the name of chargeback prevention. Stay away, do not use this service. I really doubt their 5 star reviews as well (Anyone can buy those reviews nowadays).
We're disappointed to see this review, particularly because it contains several statements that are simply not accurate.
First, the amount you referenced was not for "two orders." Your billing consisted of services that had already been provided, including chargeback alerts and disputes processed while your store was actively enrolled. We do not charge merchants for services that were never delivered.
Second, throughout the past two months, we made repeated attempts to speak with you and resolve your concerns. You acknowledged that you were busy and indicated you would make time to discuss the matter, but despite numerous follow-ups, that conversation never took place. We remained willing to review your billing in detail and find a mutually acceptable resolution.
Lastly, the claim that our reviews are purchased is entirely unfounded. Our reviews are from legitimate merchants and are also subject to Shopify's review verification and moderation standards. Making accusations without evidence is misleading to other merchants considering our service.
We remain happy to review your account with you and address any legitimate concerns. However, we believe it's important that public reviews accurately represent the facts and the efforts made to resolve the situation.
SCAMS
i havent checked my invoices for a while.
checked recenlty and found out they been charging me +25% fees, and worse of all, they havent replied to any chargebacks, I lost all cases + been charged 25%. absolute scammers.
This review is simply untrue.
1) Our pricing is 20% of the value of chargebacks we respond to and win back successfully. It is impossible to be charged 25%, or charged for a lost or unresponded chargeback.
2) Your win rate is 71.2%. We have won 53/74 chargebacks for you.
3) All chargebacks have been responded, zero were missed or unresponded.
We suggest that you respond to our multiple attempts to contact you as it seems that you may be confused.
If you read any review about this app, read this one.
I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true.
On January 9, I emailed requesting a transfer to another provider.
On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees.
Their response was essentially:
“Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?”
I replied clearly the next day:
“Yes, please stop alerts with Disputifier ASAP.”
At that point, any reasonable person would expect billing to stop. It was very clear.
They continued charging me anyway.
When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement.
Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me.
It wasn't just one email either. I have multiple emails clearly stating:
- Disable alerts
- Cancel the subscription
- Stop all future charges
Despite that, charges continued.
To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place?
When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was.
I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings.
At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility.
I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled.
Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest.
BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.
Hi there,
As we already confirmed, you weren't charged for any alerts received January 9 onwards. Even though alerts that were received after January 9 show in your billing tab within Disputifier, the charges were not initiated, nor could they have ever been initiated since you had uninstalled Disputifier.
It seems this is a misunderstanding as your complaint is regarding $400 in charges that were never billed to you.
Please feel free to contact us for any further clarification.
I had a very bad experience with this app. After months with no alerts and $0 charges, Disputifier suddenly billed me $799 without my consent, claiming that a price increase they emailed months ago automatically counted as approval. At no point did I accept or reactivate anything.
Their support kept insisting that silence equals consent and refused to issue a refund, even though their service had been inactive for months.
Be very careful with this app
Hi there,
We apologize for any confusion. When you received a spike in chargebacks in September 2025, these were covered by RDR. RDR is a program designed to prevent Visa chargebacks. On January 1 2025, RDR pricing changed across the board for ALL businesses using RDR, not just Disputifier. We sent several notifications regarding this prior to January 1 2025 and also offered a partial refund for the inconvenience.
They have never won a chargeback for us in 2 years. They allow duplicate chargebacks on the same order. They don’t explain their app and settings until you ask via the online chat. We do not recommend.
SCAMED US ALMOST 10k DONT USE THAT APP
We just download disputifier this week
They checked our chargeback on the full history of the shopify
they took all the resolved chargeback of the 6 last years and claimed they resolved themselves
they debited me 9640 dollars today
its a scam
I ll have to charge back the full debit from shopify
Hi, Your charge was fully refunded within 1 day.
You chose our annual plan which clearly states it's an upfront payment for 1 year worth of chargebacks. This plan is customized based on your sales + chargeback volume. Since you had ~$80K in annual chargebacks, this is the plan made for your store.
We sent a reminder email the day before your plan was charged.
This charge was made extremely clear and you were amicably refunded/switched your plan immediately after you requested it.
Do not recommend this app. Did not prevent any chargeback on both stores I am using it. In fact, they charged me for an alert received long after the actual chargeback came through.
Furthermore, their support staff is terrible.
Hi there,
You setup RDR and Ethoca alerts, but all of your chargebacks were on PayPal. We offer PayPal alerts to prevent these types of disputes, but you did not activate PayPal alerts.
RDR and Ethoca provide no benefit to preventing PayPal disputes. Only PayPal alerts (a separate activation process) can help here.
Furthermore, you were never charged for any alerts on "Martina Portorož".
Please reach out to our support team for any further clarification.
