Disputifier: Smart Chargebacks

Hey there,

The service you're referring to is chargeback alerts. This notifies merchants of incoming chargebacks, and by default, enables an automatic refund to be processed to prevent the dispute.

Although it can reaffirm a refund that was already going to happen anyway due to the chargeback, many merchants are willing to accept this because it prevents the chargeback. This of course avoids any potential issues with your payment processor

If chargeback prevention is less important than maximum revenue retention, you can always opt to turn off chargeback alerts and utilize our automated chargeback recovery solution.

Thanks for your feedback and support of Disputifier! We agree, merchants have better things to do than wait for every alert to come in and refund same-day. We handle this for you so you can focus on growing your business :)

Hi there, as we explained via chat, you selected our "Fraud Blocking" feature which uses AI to identify fraudulent orders. Similar to the Shopify fraud analysis, but smarter. You opted to select auto refunds which is not an option that is enabled by default. You could've chosen not to use auto refunding or not to use the fraud blocking service in general. Instead, you chose to leave a negative review.

Thanks for the feedback and for using Disputifier! We average a 1 minute first response time on live chat because we truly care about helping our merchants succeed.