Disputifier: Smart Chargebacks

Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention.

We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider.

We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business.

In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores.

Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns.

Please reach out to us directly at hello@disputifier.com so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions.

Thank you.

Thank you for sharing your feedback.

We want to clarify the situation, as this review does not accurately reflect how our service works.

When a store is disconnected, any chargebacks that were already submitted or received within the active service period can still continue through the card networks and processors. These timelines are controlled by banks and payment networks, not Disputifier, so disconnecting a store does not retroactively stop chargebacks that are already in motion.

Additionally, the claim that you were "paying for nothing" is incorrect. Disputifier does not charge for chargebacks we do not process or manage. Any charges applied to your account are tied to services provided during your active enrollment period. We have always been transparent about this process and our team has been available to review any specific charges or concerns with you.

We also made repeated attempts over the course of several weeks to discuss this matter and find a resolution, but we were unable to get a time scheduled to properly review your concerns. We noticed you continue to have other stores enrolled with Disputifier, and we would have preferred the opportunity to resolve this directly rather than have an inaccurate representation of the situation shared publicly.

We remain available to review the account history with you and address any legitimate concerns.