Disputifier: Smart Chargebacks
- 定价
-
免费安装。 可能收取其他费用。
- 深受您的同类商店的喜爱
- 位于美国
- 评分
- 4.5 (85)
- 开发人员
- Disputifier
配图图库
自动应对拒付并预防争议。
您再也不用担心拒付问题。我们的应用使用高度定制的回复为您应对所有拒付，经证明这可有效提高您的胜诉率。此外，我们还能从源头帮助防止发生拒付。借助拒付警报、欺诈防范和“未收到订单”防范功能，您毫不费力即可大幅减少几乎所有的拒付。最后，尽享自动化的拒付管理功能，彻底摆脱拒付困扰。
- AI 驱动的全自动拒付应对。
- 通过拒付警报拦截拒付。
- 通过自动欺诈保护功能防止欺诈性拒付。
- 通过发货通知防止因未收到订单而引发的拒付。
- 使用 Disputifier 减少拒付，并在无法预防拒付时赢得胜诉。
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- Afterpay
- Authorize.net
- Klarna
- PayPal
- Recharge
- Stripe
评论 (85)
I initially had a hard time understanding how the app worked, so I booked a call. I ended up speaking with Chris, and he was absolutely outstanding from start to finish.
He got straight to the point, explained clearly how the app would help my business, and even showed me ways it had already been helping me without me even realizing it. On top of that, he spotted a major issue on my Shopify store that I had completely overlooked.
Perfect on every level. Professional, knowledgeable, honest, and genuinely helpful. You can trust them with your eyes closed. Highly recommended!
After Disputifier was hacked, dealing with them became a complete mess.
We decided to leave, but they now refuse to release our billing descriptors unless we pay disputed invoices. They also tried to use a $1 Stripe payment to charge older invoices outside Shopify, which we never clearly authorized.
Holding critical payment infrastructure hostage over questionable invoices is extremely concerning.
Avoid.
Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention.
We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider.
We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business.
In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores.
Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns.
Please reach out to us directly at hello@disputifier.com so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions.
Thank you.
The store went down due to a hold, so I notified Disputifier that I wanted to disconnect the store. That was possible, but chargebacks continued for the first 7 days. Absurd, of course. Then, after those 7 days, they still charge you for the chargebacks even though they don’t do anything about them—you can’t dispute them, and you don’t get reimbursed. You’re basically just paying for nothing. They don’t refund the money either.
Translated with DeepL.com (free version)
Thank you for sharing your feedback.
We want to clarify the situation, as this review does not accurately reflect how our service works.
When a store is disconnected, any chargebacks that were already submitted or received within the active service period can still continue through the card networks and processors. These timelines are controlled by banks and payment networks, not Disputifier, so disconnecting a store does not retroactively stop chargebacks that are already in motion.
Additionally, the claim that you were "paying for nothing" is incorrect. Disputifier does not charge for chargebacks we do not process or manage. Any charges applied to your account are tied to services provided during your active enrollment period. We have always been transparent about this process and our team has been available to review any specific charges or concerns with you.
We also made repeated attempts over the course of several weeks to discuss this matter and find a resolution, but we were unable to get a time scheduled to properly review your concerns. We noticed you continue to have other stores enrolled with Disputifier, and we would have preferred the opportunity to resolve this directly rather than have an inaccurate representation of the situation shared publicly.
We remain available to review the account history with you and address any legitimate concerns.
支持
应用支持由 Disputifier 提供。
资源
此开发者不提供直接的简体中文支持。
开发人员
推出日期
2020年9月23日
