Gesamtbewertung
4,4
Anzahl pro Bewertungsstufe
  • 79 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 15 % der Bewertungen sind 1 Sterne
27. Januar 2014

I am very please with the customer support that I received. Thank you for helping me set up my disqus account.

The Distinguished Guest
Vereinigte Staaten
Fast 6 jahre mit der App
28. März 2018

Great support. Had a glitch for a unique circumstance and they were prompt to address it. Great service so far.

Test Cp
Vereinigte Staaten
Fast 5 jahre mit der App
27. September 2017

Nice app for blogs. Recommended

4salon
Vereinigte Staaten
Mehr als 4 jahre mit der App
17. Mai 2020

The platform is beautiful and is easy to use for customers. However, it does not consistently provide email notifications if a customer leaves a comment. This is a big deal. And, after months of trying to figure out how to get email notifications when someone comments on my blog post, I am still left empty handed.

Trying to email Nexus support (the company providing the integration for DISQUS) is next to useless. Each time they simply state that they have nothing to do with the platform and that I should contact DISQUS. However, DISQUS does not offer customer support.

If you're going to offer a platform, SUPPORT IT or don't offer it. I am tremendously disappointed and would appreciate it if someone from either the Nexus or DISQUS team reached out to me or found a solution. It's such a shame that such a wonderful and easy to use platform falls short in such a critical area.

Stone Relief
Vereinigte Staaten
Mehr als 3 jahre mit der App
NexusMedia OÜ hat geantwortet 19. Mai 2020

Hello,


I truly apologize for the inconvenience and trouble you're experiencing. We aren't a team behind DISQUS, and the idea of our app is to integrate the comments to your website in a proper way and avoid some difficulties related to the integration. Our app configures the DISQUS code as the default one doesn't work properly with Shopify in some aspects (e.g. the same product accessed from different collections will be recognized by DISQUS as different products with different comments by default). We can help you with issues related to migrating or displaying comments, but I'm afraid we don't have access to the Email notifications functionality. 


DISQUS provides support for Plus, Pro, and Business plans. As for the Basic plan, there's an option to leave the bug report and feedback here: https://disqus.com/home/discuss/channel-discussdisqus.


If you want we can help you with it, please provide the link(s) to comments for which you're not receiving notifications. Also, please send us screenshots of your Moderation (https://disqus.com/home/settings/moderation/) and Email Notifications sections (https://disqus.com/home/settings/email/). 


If you'll need any assistance from our end, please feel free to contact our support team, and we'll do our best to help.

Thanks,

EasyDISQUS team

9. Mai 2019

After a disappointing call with Shopify that i could not reply to the comments on my blog within the native blog feature in Shopify, I started looking in the app store and was flabbergasted at some of the pricing for the various apps. While I'm bummed I have to pay for this, the Disqus app and customer service made it worth it. They basically set it all up for me and I didnt have to touch a lick of code. thats enough for me to give it 5 stars. Oh, and it works like a charm!

bobo design studio
Vereinigte Staaten
Mehr als 3 jahre mit der App
6. Oktober 2019

Some problems of installation for me (I'm a really dummy). Tanya save me, solving the problems and answering to my questions.
Thank you. Good job!
Ramon

Piante Sane
Italien
Mehr als 3 jahre mit der App
23. Dezember 2018

It's a good app but it would be much better if there was a feature to display the most 'recent comments' within the side bar section of a websites blog or the ability to display the most recent comments on any part of a website i.e. home page, blog page etc.

Strength Oldschool
Vereinigtes Königreich
Mehr als 3 jahre mit der App
17. April 2017

Works amazing.. Support is very prompt and diligent.
Thanks a lot...
Korendy.com

Korendy
Vereinigtes Königreich
Etwa 3 jahre mit der App
31. Juli 2016

Great app. It was really easy to install and the customer support is wonderful; I had a question about customization and my question was answered shortly after I sent my question.

Using the app is much easier than having to try to figure out the code for yourself or hiring an expensive 3rd-party developer to install it for you. Disqus is one of the most popular and best website commenting tools available so that is why we went with them.

This is the second app that I installed from Nexus Media and I have nothing but good things to say about them. I recommend this app.

Shop The Green Life
Vereinigte Staaten
Fast 3 jahre mit der App
14. September 2023

Great app! Discovered this through Shopify Chat Support. Customer service was very attentive and they helped me customize too. Thank you!

Circular Partners
Kanada
5 monate mit der App
NexusMedia OÜ hat geantwortet 20. September 2023

Hi,

Thank you for your feedback and appreciating our work. We're happy you liked our app!

Feel free to reach us if you need further assistance. We are 24/7 here.

Best regards,
The Nexusmedia Team.