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Fast response and went above and beyond what I'd expected!
Hi,
Your review absolutely made our day, thank you so much 😊
Really glad we could help get everything set up smoothly, including the comment count part. Love hearing that our support exceeded expectations, that’s exactly what we aim for!
If you ever need a hand with anything else, just drop us a message anytime 🚀
Best regards,
Karina | NexusMedia Support team
The support team was responsive and resolved my issue quickly. Thank you Mykola and Nina for your help.
Hi,
Thanks for the review and kind words! Highly appreciate it!
If you ever need additional help or have questions, just contact our 24/7 support team, and we'll do our best to assist you ASAP.
Best regards,
Dmytro | NexusMedia Product team
Issue #1. When a person comments on our content pages, disqus splits the pages. This means a new page is created for every comment. We must fix this with a manual csv upload to sync all the comments to one page (weird, right?).
Issue #2. On top of that, it took several emails for Disqus to explain this issue. Each email from their customer service took nearly a week to receive. So frustrating.
Issue #3. We experimented with an affiliate site. Disqus ended up duplicating the transactions and creating orders for their own affiliate network Viglink. In total, Viglink took over $300 in "ads" even though Disqus ads were turned off from day one. Still to this day, no one at Disqus has addressed the issue... much less payback the money.
In summary, never again will we use Disqus. Hopefully we can help some folks not make the same mistake as well.
Nice app for blogs. Recommended
Great thanks for an easy solution
Works amazing.. Support is very prompt and diligent.
Thanks a lot...
Korendy.com
When I asked for help to install this app, I was not told that I would be charged for the service. Few weeks later I find that I am billed. I would not mind paying at all, but it is the fact that people think they can get away with charging us without us knowing, or letting us know, that makes my blood boil.
Also, there is no way to stop the subscription, so unless they reply to my message and sort it out, I will be stuck paying a monthly fee for a service I do not want.
Great support. Had a glitch for a unique circumstance and they were prompt to address it. Great service so far.
Support was top-notch when we had to migrate comments from an old URL to new URL. Would recommend for sure.
great customer service! very helpful in installing and getting us ready to use. thank you very much for all your help
