Comments Plus: blog comments

The platform is beautiful and is easy to use for customers. However, it does not consistently provide email notifications if a customer leaves a comment. This is a big deal. And, after months of trying to figure out how to get email notifications when someone comments on my blog post, I am still left empty handed.

Trying to email Nexus support (the company providing the integration for DISQUS) is next to useless. Each time they simply state that they have nothing to do with the platform and that I should contact DISQUS. However, DISQUS does not offer customer support.

If you're going to offer a platform, SUPPORT IT or don't offer it. I am tremendously disappointed and would appreciate it if someone from either the Nexus or DISQUS team reached out to me or found a solution. It's such a shame that such a wonderful and easy to use platform falls short in such a critical area.

Issue #1. When a person comments on our content pages, disqus splits the pages. This means a new page is created for every comment. We must fix this with a manual csv upload to sync all the comments to one page (weird, right?).

Issue #2. On top of that, it took several emails for Disqus to explain this issue. Each email from their customer service took nearly a week to receive. So frustrating.

Issue #3. We experimented with an affiliate site. Disqus ended up duplicating the transactions and creating orders for their own affiliate network Viglink. In total, Viglink took over $300 in "ads" even though Disqus ads were turned off from day one. Still to this day, no one at Disqus has addressed the issue... much less payback the money.

In summary, never again will we use Disqus. Hopefully we can help some folks not make the same mistake as well.

Shoppers are apparently required to have a Disqus account before they can add a comment. This is a huge barrier to engagement. We tried Disqus for 6 months with very very very few comments.

When I asked for help to install this app, I was not told that I would be charged for the service. Few weeks later I find that I am billed. I would not mind paying at all, but it is the fact that people think they can get away with charging us without us knowing, or letting us know, that makes my blood boil.

Also, there is no way to stop the subscription, so unless they reply to my message and sort it out, I will be stuck paying a monthly fee for a service I do not want.

Uninstalled after noticing all the web ads, can it be used without all the advertising?

AWFUL! Attempted to install several times and kept on getting error codes!

Despite the customer service team responding in a timely manner and being very helpful, the app itself really isn't great.
As mentioned in other reviews, customers require sigining in to comment on a blog (either by siging up to disqus of through a social media platform). You can enable a "guest comment" however the option only appears to a user once they begin filling in the fields to sign up or sign in, so this is immediately off-putting to most potential commenters.
The display is non customisable, so you need to pay for a premium to remove the Disqus logos and even then the post button is unclear and there is a "comminuty" link to a disqus website you cannot remove. Paying $99 a month for their premium account I would expect to have these features customisable.
Such a shame as besides this the comment platform looks grand and when installed works very well.

There is no need to ever pay money to use this app. I tried it out to see if they add anything special or new to disqus and they don't. Just sign up with disqus directly and paste their snippet instead of this app's snippet. To moderate the comments, this app links you to disqus's moderation page. As I say, this app doesn't actually help in any way. Save yourself some cash and just signup with disqus directly and follow their instructions.