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THEIR PRODUCT DESCRIPTIONS ARE HORRIBLE!
There has been an extreme decline in the quality of customer service offered by Doba.
I had a concern about their policies and both the customer service representative Ethan & their supervisor Hannah were extremely disrespectful, defensive and WRONG! Instead of admitting that they were not knowledgable of my request, they advised me incorrectly, and in an extremely unprofessional manner.
Having used Doba for over a year at this point, I was shocked at the level of customer service they now have.
I will not be using them again.
Hi Stamps Home Furniture,
We apologize for the issues you've encountered with our product descriptions and customer service. Your feedback is important, and we're addressing these concerns with our team to improve our service.
We appreciate your long-term support and regret that we did not meet your expectations. Thank you for sharing your experience.
Doba Team
Everything has been going smoothly so far!
Ok cool
You are the best! It is so easy to order from you. I have tried other places and they are so complicated with their paperwork.
Hi My Store,
Thank you so much for your kind words! We're thrilled to hear that you feel ur ordering process is easy. We strive to make the process as simple as possible and are glad it’s working well for you. If you need any assistance or have any questions, don’t hesitate to reach out! ❤
Thanks again for choosing Doba!
Doba Team
I find it very bad that a product that goes out of stock is never returned.
Hi BELLEZA PALACE,
We apologize for the inconvenience you've faced with out-of-stock products. We understand how frustrating this can be. We continuously work to update our inventory and will review our processes to improve stock availability. If you have any specific products or concerns, please contact us at help@doba.com so we can assist you further.
Thank you for your feedback.
Doba Team
The app is incredibly intuitive and provides a great user experience.
HORRIBLE!! I repeat HORRIBLE!! I started with Doba about 7 months ago and nothing has improved! They just keep making excuses while you are trying to explain the problem you are having. You can't speak with a supervisor! They just hide behind the keyboard and email you! Poor management!! I see that I am not alone looking at some of the other reviews.
Hi Nashville TN Marketplace,
We're truly sorry to hear about your experience with Doba. Your feedback is invaluable to us, and we sincerely apologize for any frustration you've encountered. We take all concerns seriously and are committed to resolving issues promptly.
Please reach out directly to our support team at help@doba.com with your details so we can address your concerns personally and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience as we strive to improve our services.
Thank you for bringing this to our attention.
Best regards,
Doba Team
There is no option to put in an FPO address, with no FPO option there is no way for me to use the platform. Called Customer Services and was on the phone for 2 hours to try to fix the issue and was not able to add the address. I kept getting told that they would call me back in 24 hours with an answer. I had to ask for an hour to talk to a manager, then the manager told me that she would talk to the billing department and was going to call me in 24 hours. I told them that I have not been able to use the platform because of this and requested a refund and was told that the manager could not do it and had to ask the billing department to do it and was not sure if it was possible.
Hello Howell Family Tactical,
We sincerely apologize for the inconvenience you have faced with the FPO address issue. We understand how frustrating this must have been and regret that our customer service did not meet your expectations. Please reach out to us at help@doba.com so we can address your concerns directly and work towards a resolution, including discussing your refund request. Your feedback is crucial for us to improve our services, and we appreciate you bringing this to our attention.
Doba Team
Firstly,
Their product descriptions are horrible.
THey are a dropshipper shipping from a dropshipper there are much cheaper prices elsewhere.
Secondly, i received an order and was ready to check out, got approved for their payoneer partner, and Doba's site wouldn't allow me to proceed using that method.
So now i had to pay their credit card processing fee.
Overit.
Hi, MJ's Favorites,
We apologize for the inconvenience you've experienced with our product descriptions and payment process. Your feedback is crucial in helping us improve. 🤝
Regarding your concerns, we’re reviewing our product descriptions and pricing to ensure better clarity and value. For the payment issue, please contact us at help@doba.com so we can investigate and assist with your payment method issue directly. We appreciate your patience and are committed to resolving these matters.
Doba Team
I get a 4 dollar free from doba and shopify i dont think its far that i already get a small percentage from this and you just take it away. Thats a ridiculous fee charge.
Hello PetsUnited's Petshop,
Thank you for sharing your feedback. We understand your concern regarding the $4 fee. Our goal is to provide value to our users, and we apologize if this charge was unexpected. Please contact us at help@doba.com so we can review your account and address any issues you have. We appreciate your input and are committed to improving your experience with Doba.
Doba Team