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But my orders are not on it but I can't source my damn orders from my Shopify store. Shopify makes this so hard to fulfill my store orders
Hello Twisted X Store,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
I am very happy to hear that you are enjoying the business you are doing with Doba! I am sorry that you are struggling with your automatic order placement from Shopify to Doba. If you would like, you can contact my customer service team and they can help troubleshoot what is causing it to not work, and can help you get it set up to work properly.
Our customer service department is open Monday - Friday from 7am to 5pm MST. You can contact us via
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
Or you can schedule a call with us through this link: https://meetings.hubspot.com/whit-hopkins/doba-customer-service
I hope that this helps you!
Throughout this "Merchant" experience, one thing that is for sure - there are No guarantees. Supplier's who are good, and honest supplier's are really hard to find. Doba does have a pretty good platform however, if your niche is in food or Organics (like my niche) it is not for you. Do Not fall for the so-called "employee discount" it is just a ruse to get you to sign on for a year locking you in with a "Grandfather Clause" If you should sign up, do the month by month you will not have regrets doing business this way. Unfortunately, after just two weeks into my annual membership started, 3 of the supplier's that I could use (the only one's available with Organics, and the complete reason I signed up for an annual membership) left Doba, leaving me unable to open up my store again, because another dropshipping supplier's third party app did even worse. Thus, 2 very costly annual memberships, and my store is closing! Do not let this happen to you. Anyone who signs up only gets 72 hours to get a refund with Doba (even if it is an annual membership). So, my suggestion is to always ask first about the refund. Best Bet is to pay by the month that way if your supplier's end their relationship with any third party app, you can move on without losing that $400+ you paid or $700+ whichever is relevant. HeavenAh Organics is closing on the 30th with this whole year membership that just started because Doba does not have enough products. I cannot keep the doors open without products for my niche. No compassion or understanding matters to third party apps. Lesson learned.... Thanks Doba, Ms. Tawnie
Hello HeavenAh,
My name is Whitney Hopkins and I am the head of Customer Relations department here at Doba. First off, I would like to thank you very much for your review! Next, I am extremely sorry to hear that you are having a hard time with Doba.
UNFI notified us that they were leaving Doba as they were closing their Dropshipping Module completely. They were going to be working exclusively with one of our partners going forward. Due to this we did have to remove their items, however, we do know how large of a supplier they are and how many customers use them so we decided to try to work with our partner to bring them back on.
We were successful in getting approval to bring UNFI back to Doba, and are currently working on getting the integration set up. We don’t have an exact ETA on when they will be back, but we are hoping within the next few weeks.
I worked with Tawnee and our VP of operations on your account. Unfortunately she was denied refunding you, however I gave permission to add 2-3 months onto your account. Thus giving you extra time once UNFI is back on to re-build your catalog.
I am happy to help you address any further concerns regarding them.
Some of the product is wholesale and some of it is just marked up and resold by other dropshippers. you have to really do the homework on your pricing and compare to other sites like CJDropshippers etc. order flow doesnt seem to be automatic and you have to sync it through. Not a way to bundle products and do bundle discounts even if the wholesaler on doba is the same supplier for both products. doesnt seem to be a way to consolidate shipping for same supplier multi product. customer service is an AI chat box that is not better than a commodore 64. you wont be able to talk to a live human at least on weekends if you are trying to get a first order in and the chat box is useless. it just kept telling us to upgrade.
Hello DooDah Distributors,
Thank you for your detailed feedback. We apologize for the issues you’ve encountered, particularly with pricing, order flow, product bundling, and customer service. Your experience is important to us, and we are continuously working to improve our platform. We appreciate your insights as they help us make necessary improvements. Please reach out through our support channels so we can address these specific concerns and assist you more effectively.
Doba Team
Q: I DO NOT USE Doba Dropship!
I DO NOT HAVE THIS PROGRAM!
why did they take money for it?
answer on the merits!
Thanks for your questions.
But in order to follow up on your questions more comprehensively, can we have your doba retailer ID or your registered email? Thanks!
Doba customer service team
help@doba.com
I like Doba a lot, support is very quick and they dispelled my doubts very quickly. Thank you a lot.
Great selection of products, but if you google search the products, the sell price is higher than the retail price online. Therefore, you may sell some items, but it will only be people who do not price match. Not an effective app for drop shipping.
Thanks for your feedback!
We will negociate the prices with suppliers and invite more good suppliers with competitive products to Doba in the future.
In order to follow up on your questions more comprehensively, can we have your doba retailer ID? Thanks!
Doba customer service team
help@doba.com