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My first experience with DOBA was extremely disappointing. After nearly 12 months of effort, I finally received my first sale, only to discover I could not use my business banking account to pay for the product due to banking/payment setup limitations within the platform.
For a service that charges multiple subscription and platform fees, I expected a much smoother onboarding and payment process. This created unnecessary friction at a critical moment for my business and significantly impacted my confidence in the platform.
Thank you for sharing your experience. First of all, congratulations on achieving your first sale—we understand how exciting that milestone is, which is why we're truly sorry that a payment setup issue affected such an important moment for your business.
We'd like to clarify that Doba supports multiple commonly used payment methods for both subscriptions and order purchases. In some cases, payment configuration may require additional verification or setup depending on the payment method being used. We understand this can be frustrating when you're eager to fulfill your first order, and we're sorry for the inconvenience.
Our support team is always happy to help review your payment setup and recommend the most suitable payment option so you can complete your orders smoothly. We also continue to improve our onboarding and payment experience to make the process more seamless for new sellers.
Thank you again for your feedback. It helps us identify opportunities to improve, and we're committed to providing a smoother experience for every seller.
Doba customer service team
Doba is a great dropshipping platform. It's easy to setup and connect my stores, it provides automation and if 2 or more stores is connected,you can redeem a coupon to use! Adding products is so simple with one click. I would definitely recommend using this app.
Doba makes it so complicated to use a prepay plan, so that I am not getting charged 2 times for using a credit card. I am getting charged through my stripe account when the customer uses their credit card and then a second time through Doba. When I asked for help setting this up, they would not help me.
Thank you for taking the time to share your feedback, and we completely understand how frustrating this must have been, especially when it feels like no one is there to help — that’s understandably disappointing.
Just to share, Doba’s credit card payments are supported by Stripe, a secure and widely used payment platform. If you ran into any setup issues, we’d love to help you sort them out.
If you ever run into setup issues, our online chat support is here to help in real-time, or you can always email us at ccs.support@doba.com — we’ll make sure you get the guidance you need.
Thank you again for your feedback — it helps us do better.
Doba customer service team
The connection to Shopify is fragile and didn't setup my shipping zone properly. Support didn't have a clue and I had to figure it out myself and when I told them the problem, they said it was a Shopify issue, even though other vendors I use work perfectly. Layer on top of this...no automatic payment when customers order, I have to manually process the backend payment. This is just unacceptable....on to look for a replacement!
Thank you for sharing your experience with us — we truly understand how frustrating this must have been. We’re really sorry to hear that the connection didn’t work as expected and that you didn’t receive the level of support you needed.
We take full responsibility for the inconvenience caused. While some technical issues can stem from platform integration limits, it’s still our job to guide you clearly and confidently. It's clear we fell short, and for that, we sincerely apologize.
We also hear your concerns about manual payment processing. This feedback is incredibly helpful, and we're actively working to improve automation and usability.
We’d love the opportunity to make this right and rebuild your trust. If you’re open to it, our team is here and ready to provide direct assistance — just let us know.
Thank you again for your honest feedback.
Doba customer service team
THEIR PRODUCT DESCRIPTIONS ARE HORRIBLE!
There has been an extreme decline in the quality of customer service offered by Doba.
I had a concern about their policies and both the customer service representative Ethan & their supervisor Hannah were extremely disrespectful, defensive and WRONG! Instead of admitting that they were not knowledgable of my request, they advised me incorrectly, and in an extremely unprofessional manner.
Having used Doba for over a year at this point, I was shocked at the level of customer service they now have.
I will not be using them again.
Hi Stamps Home Furniture,
We apologize for the issues you've encountered with our product descriptions and customer service. Your feedback is important, and we're addressing these concerns with our team to improve our service.
We appreciate your long-term support and regret that we did not meet your expectations. Thank you for sharing your experience.
Doba Team
Easy to use and start your business as soon as possible.
Nice easy affordable. Great videos, nice buttons. Start today. My account minifragrances.co.uk runs easy and smoothly for specific countries. It saves me a lot of time and money
A couple of absolutely necessary features:
1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file.
2. The ability to have items from my own store in the cart along with Doba-provided items in the order.
3. Fix the issue with canceling orders that are placed via Shopify
Hello DoubleWave,
Thank you for your feedback and for highlighting the features you’d like to see!
Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section.
As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding.
We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user!
Best regards,
The Doba Team
So far so good. I'm on the $29.99/mo plan, opened my Shopify store this week and started making sales. Thanks!
Great so far. No major surprises. Not sure about the value yet.
Doba is a good app but needs some changes. I have had trouble importing product. I was able to use Doba free for a little bit but during this time I had a lot of trouble with importing items. Also had to remove thousands of products because some only partially imported.
Thank you for your feedback, and we apologize that you didn't have a great experience during your trial.
If you have are interested in giving Doba another shot, we would be happy to offer you an additional 30 day trial along with our customer support calendar link that will allow you to book a training with a representative to go over exporting, importing and listing to ensure that all error or issues are handled on the call or escalated to the tech department.
Please feel free to contact our online customer service or email to help@doba.com directly.
Have a nice day!
Doba Customer Success Team
