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The Connection for payment did not go through and canceled the customer order and had to manually. Hopefully this can be better in the near orders process. This is been good until that happen the only issue so far.
Thanks for your feedback!
We truly appreciate it and take your input seriously. If you could share the specific issue you’re experiencing by emailing ccs.support@doba.com, we’ll do everything we can to help resolve it for you.
Doba customer service team
Some of the product is wholesale and some of it is just marked up and resold by other dropshippers. you have to really do the homework on your pricing and compare to other sites like CJDropshippers etc. order flow doesnt seem to be automatic and you have to sync it through. Not a way to bundle products and do bundle discounts even if the wholesaler on doba is the same supplier for both products. doesnt seem to be a way to consolidate shipping for same supplier multi product. customer service is an AI chat box that is not better than a commodore 64. you wont be able to talk to a live human at least on weekends if you are trying to get a first order in and the chat box is useless. it just kept telling us to upgrade.
Hello DooDah Distributors,
Thank you for your detailed feedback. We apologize for the issues you’ve encountered, particularly with pricing, order flow, product bundling, and customer service. Your experience is important to us, and we are continuously working to improve our platform. We appreciate your insights as they help us make necessary improvements. Please reach out through our support channels so we can address these specific concerns and assist you more effectively.
Doba Team
Doba is a good app but needs some changes. I have had trouble importing product. I was able to use Doba free for a little bit but during this time I had a lot of trouble with importing items. Also had to remove thousands of products because some only partially imported.
Thank you for your feedback, and we apologize that you didn't have a great experience during your trial.
If you have are interested in giving Doba another shot, we would be happy to offer you an additional 30 day trial along with our customer support calendar link that will allow you to book a training with a representative to go over exporting, importing and listing to ensure that all error or issues are handled on the call or escalated to the tech department.
Please feel free to contact our online customer service or email to help@doba.com directly.
Have a nice day!
Doba Customer Success Team
I get a 4 dollar free from doba and shopify i dont think its far that i already get a small percentage from this and you just take it away. Thats a ridiculous fee charge.
Hello PetsUnited's Petshop,
Thank you for sharing your feedback. We understand your concern regarding the $4 fee. Our goal is to provide value to our users, and we apologize if this charge was unexpected. Please contact us at help@doba.com so we can review your account and address any issues you have. We appreciate your input and are committed to improving your experience with Doba.
Doba Team
Doba has number of glowing issues. It needs to import weight of items for suppliers who ship by weight. It is missing as Fulfillment Service in Shopify. It seems to require you to manually add tags one a time before Listing to Store. It would make things easier to bulk add tags or collection if shop uses manual. Add an option to MSRP instead of Compare would be nice I would like to note that Developers should communicate a little better with customer service. They should up docs more so Customer Service can help people better and customers aren't as frustrated. And I would like to thank Whitney for our little discussion on how to improve Doba.
Thanks for your suggestions!
Actually, we support bulk add tags, and you can contact our online customer service to understand how it works.
About your other suggestions, we will note them and make improvements in the future.
In order to follow up on your questions more comprehensively, can we have your doba retailer ID? Thanks!
Doba customer service team
help@doba.com
Doba is easy to use. You have to read the instruction and or watch the tutorial videos. Its kind of selfexplanatory if you do a little research and if you google how to fix an issue if you get stuck it will come right up. Its expensive but in the first week i did get a big sale. I dont like that there are no telephone numbers to speak to anyone . Doba should allow a certain amount of calls per day starting in the morning until there agreed upon amount of calls are reached, then make chat and email available for the rest of the day then everbody can be happy.
Hello The Lovely Hen,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
I am very happy to hear that you are enjoying the business you are doing with Doba! I would like to let you know that we do have a phone number to contact our agents, along with a calendar link you can use to schedule a set time to be called by one of our agents and have a 1x1 training with!
Our customer service department is open Monday - Friday from 7am to 5pm MST. You can contact us via
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
Or you can schedule a call with us through this link: https://meetings.hubspot.com/whit-hopkins/doba-customer-service
I hope that this helps you!