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Doba is a good app but needs some changes. I have had trouble importing product. I was able to use Doba free for a little bit but during this time I had a lot of trouble with importing items. Also had to remove thousands of products because some only partially imported.
Thank you for your feedback, and we apologize that you didn't have a great experience during your trial.
If you have are interested in giving Doba another shot, we would be happy to offer you an additional 30 day trial along with our customer support calendar link that will allow you to book a training with a representative to go over exporting, importing and listing to ensure that all error or issues are handled on the call or escalated to the tech department.
Please feel free to contact our online customer service or email to help@doba.com directly.
Have a nice day!
Doba Customer Success Team
A couple of absolutely necessary features:
1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file.
2. The ability to have items from my own store in the cart along with Doba-provided items in the order.
Hello DoubleWave,
Thank you for your feedback and for highlighting the features you’d like to see!
Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section.
As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding.
We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user!
Best regards,
The Doba Team
It was good , up and down , next time it will be much better, and thanks for your help on every level and taking mine call and explaining how it works , i am very pleased with the service .
Hello Home & Garden Sales Direct ,
Thank you so much for your feedback! We are always looking to improve, so your feedback is greatly appreciated. Please feel free to contact our customer service team if you ever have issues or recommendations on how we can improve our site.
Terrible! If you plan to advertise using Google, do not use Doba. They do not require their sellers to post their UPC or GTIN numbers for products. Without these numbers, you will get from Google a Misrepresentation Violation and your account will be Suspended! I have to start from scratch and find a new Supplier, reload all of my products and basically wipe out a month's worth of work. Then cross my fingers that after all that work, Google will take me back. Doba has Ruined Me! Do Not Purchase Doba!
Hello Sweaty Runner Treadmills,
My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and items.
It is true that we do not require suppliers to have GTIN’s or UPC’s. However, we do have a filter in the catalog to be able to view items only with UPC’s to avoid items that do not include them. In addition to that, our customer service team does provide Authorization Letters to help provide proof of our suppliers and items authenticity.
If you would be willing to consider giving Doba a try again, We would be happy to help you try to resolve this issue and hopefully get Google to remove the violation. We will even offer free subscription time on your account so that you can continue to use Doba while we work on getting your account with Google re-established and in good standing. That way you are not out any money while we work on a resolution together.
If you are interested, please contact our customer support team, and ask for Whitney. They can provide my email address to you, and we can get started. Our email is help@doba.com and our phone number is 801.682.4666 or you can use our online chat.
Again, I am very sorry that this happened but customer satisfaction is always the biggest thing I, and my team strive for. I hope to get the chance to help you, and will do anything that I can in my power to make it right so that you can have success in your online selling journey.
Thank you.
There is no option to put in an FPO address, with no FPO option there is no way for me to use the platform. Called Customer Services and was on the phone for 2 hours to try to fix the issue and was not able to add the address. I kept getting told that they would call me back in 24 hours with an answer. I had to ask for an hour to talk to a manager, then the manager told me that she would talk to the billing department and was going to call me in 24 hours. I told them that I have not been able to use the platform because of this and requested a refund and was told that the manager could not do it and had to ask the billing department to do it and was not sure if it was possible.
Hello Howell Family Tactical,
We sincerely apologize for the inconvenience you have faced with the FPO address issue. We understand how frustrating this must have been and regret that our customer service did not meet your expectations. Please reach out to us at help@doba.com so we can address your concerns directly and work towards a resolution, including discussing your refund request. Your feedback is crucial for us to improve our services, and we appreciate you bringing this to our attention.
Doba Team
I get a 4 dollar free from doba and shopify i dont think its far that i already get a small percentage from this and you just take it away. Thats a ridiculous fee charge.
Hello PetsUnited's Petshop,
Thank you for sharing your feedback. We understand your concern regarding the $4 fee. Our goal is to provide value to our users, and we apologize if this charge was unexpected. Please contact us at help@doba.com so we can review your account and address any issues you have. We appreciate your input and are committed to improving your experience with Doba.
Doba Team
The App is easy to use with a lot of products sent within many regions around the world, although limited based on your account tier. You are also assigned an account manager which you can contact anytime. The monthly price is quite high especially for those starting off and i wish the API was free for all tiers.. This would help automate product price as it seems to fluctuate randomly; I'm now being told, you need to set alerts for these prices. Sort of defeats the purpose of the feature "Order Syncing" or any automation. It isn't automated unless you pay more for a higher tier... APIs should be free for all tiers as it's not your team developing and integrating this to my store...
Hello Modern Day | Furniture,
My name is Whitney Hopkins and I am the Head of the Customer Relations Department at Doba. I am so glad to hear such great feedback from you about Doba, and I am also more than happy to help address the concerns listed as well.
I do understand that the monthly cost may be high, and I do apologize for that. Unfortunately we don't have a work around for the pricing, other than purchasing a quarterly or yearly plan, we discount those for you since you are purchasing up front and planning to be a long time customer with us.
The API that we offer does come with a cost because we do have a team that helps our customers and their developers trouble shoot any problems that happen, and that can sometimes be a very lengthy process.
The reason we only offer it to our Enterprise plan, is because a lot of our customers only use API if they are using a developer who can successfully utilize the API calls that we offer, as most customers especially those starting off, do not know coding and cannot utilize our API without a developer.
We do however partner with Inventory Source who will provide all of the automation for you, we have an Inventory Source plan that is a little cheaper than our Business plan, if you are interested in using Inventory Source to sync your items and orders from Doba to Shopify and vice versa, please feel free to contact my customer support team. They can help get your plan changed!
Order syncing is separate from pricing alerts. Order syncing syncs your orders from Shopfiy to Doba. The reason that you need to turn on the alerts for your items, is because Doba cannot sync the price changes that the supplier on Doba updates. The reason for this is that when listing to Shopify, more often than not you will mark up the price on the item you are selling, that way you can make money on your sales. Setting custom pricing makes it hard for us to sync the price updates, I do hope you understand the reasoning for this now.
One popular option to receive a daily update on pricing changes is our FTP which is free of charge, you just need to submit a request to support and we can get that created for you.
If you would like more education on our website and how to best use your Doba account and Shopify account together, feel free to contact my support team. You can contact us by email: help@doba.com or by phone: 801.682.4666
We also have a calendar link that you can use to schedule 1 on 1 training calls with a Doba support agent.
We look forward to hearing from you!
- Whitney
I've been with Doba for at least 2 years. The wholesale prices are mostly too high to make a good margin. Also, most suppliers they have on the platform are not fully vetted, it seems.
I have placed many orders, for them to be canceled due to the supplier not having the inventory, even if they say its in stock. When that happens, shopify takes out the fees such as processing and credit card fees, etc. When an order is canceled due to DOBA not having sufficient inventory information, I LOSE money. Lets say a customer bought something and their total is $355. If you can't fulfill the order, then you have to cancel (all due to DOBA) and refund the customer. After all is said and done, I lost $45 just because they canceled an order and I won't see the difference. You will literally have to pay out of pocket for DOBA's mistakes such as this.
To me, the annual payments are NOT worth it. SAVE YOUR MONEY.
They do not hold their suppliers accountable, they do not care what you have to say, they will not making it better and will just say they will. It's just exhausting. Not to mention, most of the furniture the suppliers supply on the platform, have gotten terrible reviews and are cheaply made.
Do not waste your time and hard earned money on this joke of a platform.
I really wanted to like DOBA and gave them MANY chances, but losing money one transaction after another is unacceptable. DO BETTER
Hello Dakoda Goods & Co,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
While not every product has a large profit margin due to the suppliers listing the items on our site at their own prices, there are many products on Doba that you can make money off of. We have many retailers that make their sole income from selling Doba items on sites like eBay and Amazon.
We have a team that does create curated lists of high profit items along with monthly, quarterly, and yearly sales where our suppliers offer 5%-10% off the original pricing. And if you go to our site there is a tab titled High Profit that offers products with 20% margins.
Additionally, I am sorry to hear that you have dealt with so many cancellations. I would like to say that we do hold our supplier’s accountable for cancellations, as one of the most important metrics we measure when deciding to keep or remove a supplier is their cancellation percentage. I would like to hear more about these cancellations that have happened to you, as i am one of the decision makers on suppliers being removed, and am over the team that contacts the suppliers with warnings regarding issues our customers face with them.
I would like to offer my personal help in figuring this situation out with you, and I will do everything in my power to make this right for you. Customer satisfaction has been and always will be my number one goal. Please feel free to contact me! Just chat, call, or email my customer service team and ask for Whitney. If you leave a name and number or email I will contact you as soon as possible.
I look forward to hearing from you, and hope to help you.
Doba has number of glowing issues. It needs to import weight of items for suppliers who ship by weight. It is missing as Fulfillment Service in Shopify. It seems to require you to manually add tags one a time before Listing to Store. It would make things easier to bulk add tags or collection if shop uses manual. Add an option to MSRP instead of Compare would be nice I would like to note that Developers should communicate a little better with customer service. They should up docs more so Customer Service can help people better and customers aren't as frustrated. And I would like to thank Whitney for our little discussion on how to improve Doba.
Thanks for your suggestions!
Actually, we support bulk add tags, and you can contact our online customer service to understand how it works.
About your other suggestions, we will note them and make improvements in the future.
In order to follow up on your questions more comprehensively, can we have your doba retailer ID? Thanks!
Doba customer service team
help@doba.com
Doba is easy to use. You have to read the instruction and or watch the tutorial videos. Its kind of selfexplanatory if you do a little research and if you google how to fix an issue if you get stuck it will come right up. Its expensive but in the first week i did get a big sale. I dont like that there are no telephone numbers to speak to anyone . Doba should allow a certain amount of calls per day starting in the morning until there agreed upon amount of calls are reached, then make chat and email available for the rest of the day then everbody can be happy.
Hello The Lovely Hen,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
I am very happy to hear that you are enjoying the business you are doing with Doba! I would like to let you know that we do have a phone number to contact our agents, along with a calendar link you can use to schedule a set time to be called by one of our agents and have a 1x1 training with!
Our customer service department is open Monday - Friday from 7am to 5pm MST. You can contact us via
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
Or you can schedule a call with us through this link: https://meetings.hubspot.com/whit-hopkins/doba-customer-service
I hope that this helps you!