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Excellent app for all our dropshipping needs. Products from every category + reputable suppliers to create a successful store. We love it so much! We couldn't do business without it. Thanks!!
A couple of absolutely necessary features:
1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file.
2. The ability to have items from my own store in the cart along with Doba-provided items in the order.
Hello DoubleWave,
Thank you for your feedback and for highlighting the features you’d like to see!
Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section.
As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding.
We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user!
Best regards,
The Doba Team
very simple to use
Doba is a good app but needs some changes. I have had trouble importing product. I was able to use Doba free for a little bit but during this time I had a lot of trouble with importing items. Also had to remove thousands of products because some only partially imported.
Thank you for your feedback, and we apologize that you didn't have a great experience during your trial.
If you have are interested in giving Doba another shot, we would be happy to offer you an additional 30 day trial along with our customer support calendar link that will allow you to book a training with a representative to go over exporting, importing and listing to ensure that all error or issues are handled on the call or escalated to the tech department.
Please feel free to contact our online customer service or email to help@doba.com directly.
Have a nice day!
Doba Customer Success Team
Easy to use and start your business as soon as possible.
Nice easy affordable. Great videos, nice buttons. Start today. My account minifragrances.co.uk runs easy and smoothly for specific countries. It saves me a lot of time and money
Rich products and good service.
I have used it for a long time and purchased a membership.
Dropshipping.
HORRIBLE!! I repeat HORRIBLE!! I started with Doba about 7 months ago and nothing has improved! They just keep making excuses while you are trying to explain the problem you are having. You can't speak with a supervisor! They just hide behind the keyboard and email you! Poor management!! I see that I am not alone looking at some of the other reviews.
Hi Nashville TN Marketplace,
We're truly sorry to hear about your experience with Doba. Your feedback is invaluable to us, and we sincerely apologize for any frustration you've encountered. We take all concerns seriously and are committed to resolving issues promptly.
Please reach out directly to our support team at help@doba.com with your details so we can address your concerns personally and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience as we strive to improve our services.
Thank you for bringing this to our attention.
Best regards,
Doba Team
It was good , up and down , next time it will be much better, and thanks for your help on every level and taking mine call and explaining how it works , i am very pleased with the service .
Hello Home & Garden Sales Direct ,
Thank you so much for your feedback! We are always looking to improve, so your feedback is greatly appreciated. Please feel free to contact our customer service team if you ever have issues or recommendations on how we can improve our site.
You are the best! It is so easy to order from you. I have tried other places and they are so complicated with their paperwork.
Hi My Store,
Thank you so much for your kind words! We're thrilled to hear that you feel ur ordering process is easy. We strive to make the process as simple as possible and are glad it’s working well for you. If you need any assistance or have any questions, don’t hesitate to reach out! ❤
Thanks again for choosing Doba!
Doba Team
The App is easy to use with a lot of products sent within many regions around the world, although limited based on your account tier. You are also assigned an account manager which you can contact anytime. The monthly price is quite high especially for those starting off and i wish the API was free for all tiers.. This would help automate product price as it seems to fluctuate randomly; I'm now being told, you need to set alerts for these prices. Sort of defeats the purpose of the feature "Order Syncing" or any automation. It isn't automated unless you pay more for a higher tier... APIs should be free for all tiers as it's not your team developing and integrating this to my store...
Hello Modern Day | Furniture,
My name is Whitney Hopkins and I am the Head of the Customer Relations Department at Doba. I am so glad to hear such great feedback from you about Doba, and I am also more than happy to help address the concerns listed as well.
I do understand that the monthly cost may be high, and I do apologize for that. Unfortunately we don't have a work around for the pricing, other than purchasing a quarterly or yearly plan, we discount those for you since you are purchasing up front and planning to be a long time customer with us.
The API that we offer does come with a cost because we do have a team that helps our customers and their developers trouble shoot any problems that happen, and that can sometimes be a very lengthy process.
The reason we only offer it to our Enterprise plan, is because a lot of our customers only use API if they are using a developer who can successfully utilize the API calls that we offer, as most customers especially those starting off, do not know coding and cannot utilize our API without a developer.
We do however partner with Inventory Source who will provide all of the automation for you, we have an Inventory Source plan that is a little cheaper than our Business plan, if you are interested in using Inventory Source to sync your items and orders from Doba to Shopify and vice versa, please feel free to contact my customer support team. They can help get your plan changed!
Order syncing is separate from pricing alerts. Order syncing syncs your orders from Shopfiy to Doba. The reason that you need to turn on the alerts for your items, is because Doba cannot sync the price changes that the supplier on Doba updates. The reason for this is that when listing to Shopify, more often than not you will mark up the price on the item you are selling, that way you can make money on your sales. Setting custom pricing makes it hard for us to sync the price updates, I do hope you understand the reasoning for this now.
One popular option to receive a daily update on pricing changes is our FTP which is free of charge, you just need to submit a request to support and we can get that created for you.
If you would like more education on our website and how to best use your Doba account and Shopify account together, feel free to contact my support team. You can contact us by email: help@doba.com or by phone: 801.682.4666
We also have a calendar link that you can use to schedule 1 on 1 training calls with a Doba support agent.
We look forward to hearing from you!
- Whitney