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I love the way that you have everything categorized. It makes it much easier to discern the products that I wish to sell.
This was my first time placing and order an I didn't have things set up correctly. The video tutorials were very helpful and I was able to place my order easily. I'm very happy with the Doba app so far.
Hello Home Kitchen Deals ,
Thank you so much for your review! We are so happy to hear that you are enjoying Doba. Please feel free to reach out to our customer service team if you ever need any help!
Terrible! If you plan to advertise using Google, do not use Doba. They do not require their sellers to post their UPC or GTIN numbers for products. Without these numbers, you will get from Google a Misrepresentation Violation and your account will be Suspended! I have to start from scratch and find a new Supplier, reload all of my products and basically wipe out a month's worth of work. Then cross my fingers that after all that work, Google will take me back. Doba has Ruined Me! Do Not Purchase Doba!
Hello Sweaty Runner Treadmills,
My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and items.
It is true that we do not require suppliers to have GTIN’s or UPC’s. However, we do have a filter in the catalog to be able to view items only with UPC’s to avoid items that do not include them. In addition to that, our customer service team does provide Authorization Letters to help provide proof of our suppliers and items authenticity.
If you would be willing to consider giving Doba a try again, We would be happy to help you try to resolve this issue and hopefully get Google to remove the violation. We will even offer free subscription time on your account so that you can continue to use Doba while we work on getting your account with Google re-established and in good standing. That way you are not out any money while we work on a resolution together.
If you are interested, please contact our customer support team, and ask for Whitney. They can provide my email address to you, and we can get started. Our email is help@doba.com and our phone number is 801.682.4666 or you can use our online chat.
Again, I am very sorry that this happened but customer satisfaction is always the biggest thing I, and my team strive for. I hope to get the chance to help you, and will do anything that I can in my power to make it right so that you can have success in your online selling journey.
Thank you.
Great connections to Shopify and EBay. Amazon has a bit of work to do, but it does work. Doba has some great products in it where you can make real money. I set up 3 stores in 4 days and just have to worry about marketing. But if I could give 10 stars to their customer service and technical support, I would. That experience is definitely what makes them stand out.
Good service provided by Febi regarding pricing plan and product integration! so far so good with store setup
Doba has number of glowing issues. It needs to import weight of items for suppliers who ship by weight. It is missing as Fulfillment Service in Shopify. It seems to require you to manually add tags one a time before Listing to Store. It would make things easier to bulk add tags or collection if shop uses manual. Add an option to MSRP instead of Compare would be nice I would like to note that Developers should communicate a little better with customer service. They should up docs more so Customer Service can help people better and customers aren't as frustrated. And I would like to thank Whitney for our little discussion on how to improve Doba.
Thanks for your suggestions!
Actually, we support bulk add tags, and you can contact our online customer service to understand how it works.
About your other suggestions, we will note them and make improvements in the future.
In order to follow up on your questions more comprehensively, can we have your doba retailer ID? Thanks!
Doba customer service team
help@doba.com
Doba is easy to use. You have to read the instruction and or watch the tutorial videos. Its kind of selfexplanatory if you do a little research and if you google how to fix an issue if you get stuck it will come right up. Its expensive but in the first week i did get a big sale. I dont like that there are no telephone numbers to speak to anyone . Doba should allow a certain amount of calls per day starting in the morning until there agreed upon amount of calls are reached, then make chat and email available for the rest of the day then everbody can be happy.
Hello The Lovely Hen,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
I am very happy to hear that you are enjoying the business you are doing with Doba! I would like to let you know that we do have a phone number to contact our agents, along with a calendar link you can use to schedule a set time to be called by one of our agents and have a 1x1 training with!
Our customer service department is open Monday - Friday from 7am to 5pm MST. You can contact us via
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
Or you can schedule a call with us through this link: https://meetings.hubspot.com/whit-hopkins/doba-customer-service
I hope that this helps you!
Throughout this "Merchant" experience, one thing that is for sure - there are No guarantees. Supplier's who are good, and honest supplier's are really hard to find. Doba does have a pretty good platform however, if your niche is in food or Organics (like my niche) it is not for you. Do Not fall for the so-called "employee discount" it is just a ruse to get you to sign on for a year locking you in with a "Grandfather Clause" If you should sign up, do the month by month you will not have regrets doing business this way. Unfortunately, after just two weeks into my annual membership started, 3 of the supplier's that I could use (the only one's available with Organics, and the complete reason I signed up for an annual membership) left Doba, leaving me unable to open up my store again, because another dropshipping supplier's third party app did even worse. Thus, 2 very costly annual memberships, and my store is closing! Do not let this happen to you. Anyone who signs up only gets 72 hours to get a refund with Doba (even if it is an annual membership). So, my suggestion is to always ask first about the refund. Best Bet is to pay by the month that way if your supplier's end their relationship with any third party app, you can move on without losing that $400+ you paid or $700+ whichever is relevant. HeavenAh Organics is closing on the 30th with this whole year membership that just started because Doba does not have enough products. I cannot keep the doors open without products for my niche. No compassion or understanding matters to third party apps. Lesson learned.... Thanks Doba, Ms. Tawnie
Hello HeavenAh,
My name is Whitney Hopkins and I am the head of Customer Relations department here at Doba. First off, I would like to thank you very much for your review! Next, I am extremely sorry to hear that you are having a hard time with Doba.
UNFI notified us that they were leaving Doba as they were closing their Dropshipping Module completely. They were going to be working exclusively with one of our partners going forward. Due to this we did have to remove their items, however, we do know how large of a supplier they are and how many customers use them so we decided to try to work with our partner to bring them back on.
We were successful in getting approval to bring UNFI back to Doba, and are currently working on getting the integration set up. We don’t have an exact ETA on when they will be back, but we are hoping within the next few weeks.
I worked with Tawnee and our VP of operations on your account. Unfortunately she was denied refunding you, however I gave permission to add 2-3 months onto your account. Thus giving you extra time once UNFI is back on to re-build your catalog.
I am happy to help you address any further concerns regarding them.
But my orders are not on it but I can't source my damn orders from my Shopify store. Shopify makes this so hard to fulfill my store orders
Hello Twisted X Store,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
I am very happy to hear that you are enjoying the business you are doing with Doba! I am sorry that you are struggling with your automatic order placement from Shopify to Doba. If you would like, you can contact my customer service team and they can help troubleshoot what is causing it to not work, and can help you get it set up to work properly.
Our customer service department is open Monday - Friday from 7am to 5pm MST. You can contact us via
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
Or you can schedule a call with us through this link: https://meetings.hubspot.com/whit-hopkins/doba-customer-service
I hope that this helps you!
It's nothing less than perfect. I received my first dropshipping order with it instead I worked really hard with others with no growth.
Hello Health n Apparel,
Thank you so much for your feedback! Our customer service team is always happy to help you if you happen to ever run into any issues. We look forward to doing great business with you! Happy Dropshipping!