Doba ‑ AI Dropshipping

Thank you very much for sharing your experience with us. We truly understand how frustrating it can be when the learning curve, system limitations, and support availability affect your ability to run your store smoothly — and we’re sincerely sorry for the inconvenience this has caused.

We appreciate you pointing out the challenges around shipping rate setup, inventory export, plan-based listing limits, payment timing, and the need for more real-time support. These are all critical parts of a seller’s daily operations, and your feedback highlights areas that deserve continuous improvement.

Please know that we take user experience very seriously. We are actively working on optimizing our onboarding guidance, improving documentation, refining inventory and payment workflows, and expanding our customer support capabilities to make the platform easier, clearer, and more reliable for sellers at every stage.

Your voice helps us grow, and we truly value your honesty. We remain committed to ongoing improvements and to delivering a smoother, more supportive experience for all users. Thank you again for taking the time to share your perspective.

Doba customer service team

Thank you for taking the time to share such a detailed review. We understand how frustrating and discouraging this experience has been—especially after investing both time and money into the platform. Having unresolved refund issues for over a month, receiving repeated promises without follow-up, and facing financial losses is absolutely not the experience we want any user to have. We are truly sorry.

Your feedback about support delays and lack of follow-through is completely valid. We understand that when you are on a premium plan, you expect timely and effective assistance—and you should. Not receiving clear updates or accountability only adds more stress to an already difficult situation.

We sincerely apologize for the inconvenience this has caused your business. Please know that we take issues like this very seriously, and our team is working to improve in several key areas:

✅ Strengthening enforcement of supplier refund policies
✅ Increasing accountability and follow-up within our support team
✅ Improving tracking and escalation of refund-related cases
✅ Enhancing visibility and communication so you’re never left waiting without answers

Our goal is to rebuild your trust by delivering more consistent, transparent, and proactive support. We truly appreciate that you still see value in the idea behind the platform, and we are committed to improving the execution so the experience matches the vision.

Thank you again for your honesty—we are continually working to enhance the user experience, and feedback like yours plays an important role in driving meaningful improvements.

Doba customer service team