Dodox – Support Outsourcing

On-demand customer service representatives

Free to install. Additional charges may apply.
Dodox: On-demand customer support

Key values section

24/7 support by real people

Dodox support experts are available around the clock – on the weekends, in the evenings, or whenever you need help.

Instant on-brand customer care

Customize your settings, turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

Integrates with your helpdesk

Dodox works as an add-on to your existing customer service workflows whether you use Gorgias, Zendesk or a simple email inbox.

Dodox – Support Outsourcing

Dodox – Support Outsourcing

On-demand customer support – whenever you need it.

Customize your settings, turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

How it works

  • Install Dodox and connect your customer support inbox (Gmail, Zendesk, Gorgias).
  • Customize your preferences, e.g. when you’d like support from our Dodox experts (weekends, evenings, all the time, etc.).
  • Turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

How do Dodox customer support experts know what to reply?

Dodox connects with your Shopify store and your customer support inbox. Our platform uses machine learning to provide our support experts with everything they need to represent your brand and write accurate high-quality replies.

Main benefits of using Dodox

Real support by real people

Dodox support experts are available around the clock.

On brand, quality support

We’ll match your brand tone and support standards.

Scale fast and on-demand

We grow with you when and where you need it.

Turn on / off anytime

You’re in control and can turn Dodox on and off whenever you want.

Start right away

Turn Dodox on, and watch as our experts start providing on-brand, quality support.

Zero people management

We’ll onboard, train, and manage agents for you.

Try out test mode

Our agents will only add their replies as internal notes to your tickets.

Integrations

  • Zendesk
  • Gorgias
  • Recharge
  • Gmail

As of right now, Dodox provides email customer support in English. We plan on adding more languages and support channels (e.g. chat) in the near future. Feel free to drop us a line if you have any suggestions or feedback.

Launch date

Integrates with

  • Zendesk
  • Gorgias
  • Recharge
  • Gmail
  • Email
Dodox – Support Outsourcing

Dodox – Support Outsourcing

On-demand customer support – whenever you need it.

Customize your settings, turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

How it works

  • Install Dodox and connect your customer support inbox (Gmail, Zendesk, Gorgias).
  • Customize your preferences, e.g. when you’d like support from our Dodox experts (weekends, evenings, all the time, etc.).
  • Turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

How do Dodox customer support experts know what to reply?

Dodox connects with your Shopify store and your customer support inbox. Our platform uses machine learning to provide our support experts with everything they need to represent your brand and write accurate high-quality replies.

Main benefits of using Dodox

Real support by real people

Dodox support experts are available around the clock.

On brand, quality support

We’ll match your brand tone and support standards.

Scale fast and on-demand

We grow with you when and where you need it.

Turn on / off anytime

You’re in control and can turn Dodox on and off whenever you want.

Start right away

Turn Dodox on, and watch as our experts start providing on-brand, quality support.

Zero people management

We’ll onboard, train, and manage agents for you.

Try out test mode

Our agents will only add their replies as internal notes to your tickets.

Integrations

  • Zendesk
  • Gorgias
  • Recharge
  • Gmail

As of right now, Dodox provides email customer support in English. We plan on adding more languages and support channels (e.g. chat) in the near future. Feel free to drop us a line if you have any suggestions or feedback.

Launch date

Integrates with

  • Zendesk
  • Gorgias
  • Recharge
  • Gmail
  • Email

Pricing

Free to install

Dodox charges 99¢ per closed ticket (one conversation). The first 50 tickets are free! Billed monthly.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

BAXLEY

Location Lithuania

The App does exactly what it says and more. The integration was very straightforward and everything else was done by Dodox agents. I was absolutely impressed by the support quality and the extra mile the agents go when handling our support tickets. Highly recommend it as a better outsourcing alternative.

iconutopia

Location Lithuania

At first, I was a bit skeptical, but after a few days of using Dodox, I can confidently say that it not only reduced the response times but also matched my brand tone quite well. Not to mention a hassle-free setup! Thanks Mantas and the support team for quickly answering my questions. Highly recommend!

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