Dollarback: Cashback & Loyalty

Hi there,

Thanks for taking the time to share your feedback — we’d like to clarify a few points to avoid any confusion for others reading this.

First, the app was installed under a trial period, and no charges were made at the time. Our pricing and feature availability are clearly outlined before any upgrade.

Regarding cashback for existing customers: emails are never sent automatically by default. In your case, cashback was imported using the bulk import feature, and notifications are only sent if the “notify customer” option is explicitly selected. This setting is disabled by default.

On the email formatting — the emails sent by our app are fully customizable. The preview you’re referring to appears to be Shopify’s default credit notification template, not the one configured within our app. Personalization (branding, styling, messaging) is controlled by the merchant.

As for the downtime: there was a brief interruption, which we proactively communicated to all merchants. While we strive for 100% uptime, occasional outages can happen — and we always work quickly to resolve them and keep users informed.

We’re happy to personally help you set things up the right way and ensure everything runs smoothly. Feel free to reach out - we’d love to make this right.

— Team Dollarback

Translation of Original Review (for other readers):

“I just installed and paid for the app, but I realized that most features are not compatible with my subscription (of course, you have to pay for the most expensive plan).

Also, adding cashback for my existing customers is not intuitive — it automatically sent a very impersonal and poorly formatted email to 1,500 of my customers before I noticed. So far, this has not been a good experience.

On top of that, today I received an email saying that their app is currently not working.”