Reviews (758)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement, conversions, and sales with features like WhatsApp chatbots and automated messages. It's easy to set up and use, even for beginners, and integrates well with platforms like Klaviyo and Judge.me. The support team is responsive and helpful, significantly improving ROI and customer satisfaction through effective automation tools like Shopify Flow and abandoned cart recovery.
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Hola no instalen esta app y si la tienen instalada la verdad es muy riesgoso, me cobraron dos anualidades en menos de un mes. y dicen que te van a solucionar y solo le dan vueltas al asunto. y no te resuelven realmente.
Can’t cancel subscription.
I signed up for Dondy’s free trial on what was advertised as the cheapest plan. To my shock, I was billed for an annual fee on a higher-tier plan - $719 upfront. For a small business, that’s a huge unexpected hit to cash flow.
I contacted Dondy support immediately (the same day, 1 September 2025) to flag the mistake before Shopify Billing processed it. I was told the refund would be issued and that I could downgrade my plan.
Fast forward to 15 October 2025 - still no refund. After weeks of polite follow-ups and empty promises on their WhatsApp support, I eventually contacted Shopify Billing directly, who confirmed what I feared: the refund had never been actioned on Dondy’s side.
Only after escalating the issue and opening a case did I finally receive a refund notification - but apparently, I still have to wait another billing cycle before the money reaches my account.
So right now, Dondy continues to sit on my funds, earning interest, while my small business bears the cost.
Small businesses, please be careful.
Make sure you double-check your subscription settings, and think twice before trusting their “free trial” and billing promises.
You should not trust them. I took their subscription for 1 year and after that I loaded 900 dollars for marketing on their website. I did not use it even for a day. Now they have stolen all my dollars and they have not left a single dollar in my account. They are complete fraudsters and scammers. I have all the proof. Do not trust them.
We always return unused marketing balances when a legitimate refund request is made. In your case, we offered to send the refund through Shopify, as this is the only secure way we can process funds back to merchants. Unfortunately, you refused this method and requested a different payment channel, which we cannot use.
We have thousands of satisfied merchants and take pride in being transparent and fair. If you are willing to proceed with the refund via Shopify, we are ready to process it immediately.
They still my phone number. After years using my phone number, I needed to loose and cancel due to unable to use whatsapp again (personal or business). I have been calling the company with no answer. The comapany states that they realease my phone number, but it is not true.
We are sorry to hear about your experience. We do not have control over releasing or blocking phone numbers - this is entirely managed by WhatsApp (Meta) and your WhatsApp Business API provider. Once your number is disconnected in our system, it is no longer linked to Dondy, and any issues with reusing it must be resolved directly with WhatsApp support.
We have already shared the relevant disconnection details with you and remain happy to assist by providing documentation to WhatsApp so they can expedite the release of your number. Please contact our support team directly so we can help you take the next steps.
Expensive and complicated to use.
1. It will ask you to register another WhatsApp Number
2. Automated messages are sent by meta and meta has a small price per automated messages aside form the monthly subscription
Thank you for your feedback. You can use any WhatsApp number that is connected to the official WhatsApp Business API - many merchants choose to register a dedicated number to keep personal and business messages separate, but this is not a requirement if you already have a suitable business number.
We work hard to make setup quick and easy, and our support team is always available to guide you through every step so you can start sending messages in just minutes.
mala
When I took one year plan one year plan had unlimited One click cart recovery messages now it reduced to 20, I want refund
Hi, please note the pro plan never had unlimited one click messages. Unfortunately you may have gotten confused between our plans. We are glad that you decided to continue using our services despite your unpleasant and misleading review.
It does not work like it used to.
very expensive
While our service may seem more expensive at first glance, most merchants see a strong ROI that far outweighs the cost. We provide premium service, including a dedicated account manager, to help you maximize results and grow your sales through WhatsApp.