DOOFINDER ‑ Search & Discovery

I have tried this app for 2 months with 3 different websites, and Santiago been helping me, all the time with the best Customer Service, every time that I need it Help he was there, as well as giving me instructions over the phone or by email.
the app it performing very well. Very easy to use!

the app is working great, I like the instant search function, waiting for my sales to go up, on boarding was great

Great app and great customer service too. Kiran was very helpful with the set up, he called to follow up too.

This is a great piece of software that really brings your search facility into the 21st century! It greatly improves to the customer experience when searching for products on your store with a clean and sophisticated interface. The app also collects lots if helpful data that can be used. The ongoing support is very good as well. I would recommend.

Egor was a great help is tailor making the search app to our needs, his service was excellent and made lots of follow ups to see how it was going

Excellent support! Jovil is great and very informative. Highly recommend if you need a smoother search experience for your customers.

This app was great until sales stopped as the product stopped working. I called my sales rep several times at the number on his contact page. There was no answer and no way to leave a message, I sent three emails to tech support with no timely response. I then emailed my sales rep directly, and he returned my call. I was only made aware of the DOOFINDER failure when a customer called saying he could not find a product. I tried to search for this product and other products only to discover the app needed to be fixed. The loss of revenue highly aggravated me, and I conveyed this to my sales rep. He then laughed at me, saying I was the first customer in the U.S. with this problem, as they knew many European customers had this same issue. My sales rep. blamed Shopify for the issue, saying it was utterly Shopifys fault the app did not renew and had stopped functioning. DOOFINDER wiped their hands of any responsibility only to offer two days of free usage and to create a brand new account, starting all over again. Another major flaw with this app is that it does not allow you to create the correct related products relative to the product found. WARNING if you want to constantly keep tabs on the performance of the app you are paying a premium for then this is the app you want. DOOFINDER is unreliable and not functional. WARNING stay away for this application!

Chris was a big help and got us setup with minimal effort on our end. So far the app has been working great and has increased sales and conversions

Andrew was great at explaining the features of DooFinder and the app has worked great during my trial period.

I will be using this app to concentrate on what our customers are searching for so that we can offer the perfect product online. We also use this app to focus our marketing dollars to the proper items. The customer service that was provided by Nicholas Shoreman was above and beyond. He worked closely with me and our consultant to make sure we understood the capabilities of this app.