DOOFINDER ‑ Search & Discovery , 858 recensioner
Having checked out the site search competition, we recently trialed Doofinder and we are now pushing it live on our ecommerce site. As a business we can be quite demanding but Byron was always ready to commit his expertise, time and patience to make sure we were fully confident that Doofinder was the right choice and that we were working with a company that understood our requirements and didn't just see us as a monthly cheque. Byron & Doofinder dealt well with some early technical glitches which bodes well for the future as they remained approachable and solution-focused throughout this trial and configuration phase. We are looking forward to optimising our Doofinder configuration even further going into the busiest part of the year, to make the most of a lightning fast and clearly very intelligent system. Happy to give 5 stars at this stage. If I had to point out one area of improvement, I'd say the reporting is a little sparse in comparison to the competition but excellent core functionality at a responsible price, trumps reporting every time.
This is only my second month with Doofinder installed and I can already see the benefits. There is a lot more interaction on my website, time spent on it has increased and this will all help with SEO. It makes it a lot more user friendly for the customer to navigate their way around too. I have yet to get into all the added features but the guys at Doofinder are incredibly helpful. Liam was by far one of the best agents I have dealt with on any platform. No sugar coated sales jargon, just plain simple facts on Doofinder and to be honest, it sells itself. The opportunity to trial it for free for the first month is a testament to that.
"I'm about to finish my first month using Doofinder on my website and I'm excited to start the second month. The improvement is clear - it's now much easier for both customers and our team to find products. Jorge at Doofinder was a tremendous help during the setup. His knowledge and patience made everything go smoothly. I'm really looking forward to seeing more positive changes as I continue using it. I'd definitely recommend Doofinder to anyone with an online store for its ease of use and effectiveness.
Starting my second month with Doofinder and it seems to be creating more interaction with our website. The search function is really beneficial both for our customers and internally with staff. Easier to locate products and find what you need quickly when showing customers. Lindsay was great during the onboarding process. She was very knowledgeable and really helped with the learning curve. I would recommend Doofinder to anyone with an e-commerce website with lots of products.
Customer service was fantastic, had numerous calls with Byron who was able to guide us through, showing us how to access the stats, the numerous functions of the app, etc. Really easy to set up and a great addition to our bookshop website overall. Hopefully if customers find it easier to find the book they are looking for they are more likely to buy it :)
Do you ever run across a product or service which you never knew you needed and once you try it you wonder how you ever lived without it? This is how it was with us and Doofinder. I always thought that a search bar was a search bar, but was I ever wrong! Doofinder takes search to a whole new level and helps customers navigate our 1000 SKU webstore with complete ease. After only a few days it paid for itself with numerous sales that resulted directly from a Doofidner search.
It was super simple to integrate and the few tiny issues that crept up were dealt with immediately by their support staff. Shout out to Lindsay who is an excellent account manager! She did a great job explaining the features and benefits, was totally on top of everything during onboarding and made the whole experience a total joy.
Regardless of the size of your store, I highly recommend Doofinder.
I am giving this app 5 stars primarily because of one particular Doofinder support person. His name is Radu and if you are so lucky to have him as your Doofinder liaison, then you have struck gold! If the rest of the Doofinder staff are as amazing as Radu then this is one very lucky company. Radu practically led me by the hand from start to finish during the Doofinder orientation. We explored every awesome nuance of the app. From basic search parameters to the program's comprehensive analytics tools. Now, given that I am not the most up-to-date, erudite fellow around, Radu has to be given full marks for his patience and understanding while teaching me the ins and outs, but he persevered. I've still got more to learn but daily I'm blown away at the advantages I have now have in terms of being cognizant of who is searching for what and from where. This app has great potential and is certainly a game changer for me!
We need to make the search experiance on our site better. After looking at alot of different options we found Doofinder to be the one for us. We were supported amazingly by their team and most importantly Tahnee who was our rep was knowledgeable and extremely easy to get on with. Overall a great experiance for us.
Egor was great to explain and assist in setting up the app. The app works very well and we are looking forward to take advantage of the features provided by the app. Great product, Great support. Thank you.
An excellent addition to our site, has been a great help to our customers. Our site has thousands of products, so needs really useful search functionality to find it all, and Doofinder does that for us perfectly. It has many useful features that we had not even thought about beforehand, that we now cannot do without, such as combining synonym search results, banners, and dynamic reranking to highlight specific products at the top of search results. Also, the redirection to pages on your site that wouldn't come up as a product in the search results is incredibly useful.
Shaun from Doofinder helped us a lot with getting to grips with all the features and was very attentive to our requests for help or information, only a phone call or an email away.