评论 (882)

整体评分
4.8
每个评分等级的数量
  • 95% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2023年6月8日

La app me parece funcional y tambien te dan una muy buena atención para el manejo de la app y seguimiento.

Exacolor Laboratories
墨西哥
4个月 人在使用应用
2023年5月22日

Durante el periodo de prueba funcionó increíble, pero desde que lo contratamos está teniendo muchas fallas cómo que los clientes no puedas dirigirse al producto que ven, o agregar el carro. Pagamos 2 meses sólo para empeorar la experiencia. Aún estamos esperando la devolución de dinero y que eliminen nuestra tarjeta de crédito

Carnaval
智利
3个月 人在使用应用
DOOFINDER SL 已回复 2023年6月13日

Sin duda algo no ha funcionado bien y no hemos sido capaces de ayudar en tiempo y forma para resolverlo.

Suena como que quizá ya sea demasiado tarde y eso es totalmente comprensible dado que no hemos estado a la altura.

Sin embargo vamos a contactar directamente, esperamos podamos tener una segunda oportunidad de hacerlo bien.

2023年3月20日

at The Outfitters, we have a fairly large product database, ~40,000, and Doofinder really helps our users find their way through the deep database to the product they need.
The price point was a small point of contention for us to begin with and felt that it was more expensive than we had originally thought it would be. However we have found Doofinder to be worth it's weight even at the higher prices. 4/5 for the App.

Egor helped us out and couldn't have been any more helpful. He was extremely knowledgeable, professional and friendly. 5/5 for Egor.

The Outfitters Adventure Gear and Apparel
加拿大
2个月 人在使用应用
编辑时间:2018年4月17日

Hay soporte, de hecho éste responde bastante rápido y en español. Es una herramienta que ha evolucionado mucho en los dos últimos años. En la actualidad es genial para muchos proyectos. Recomendable!!

Alieblog
西班牙
2天 人在使用应用
2023年4月13日

This app was great until sales stopped as the product stopped working. I called my sales rep several times at the number on his contact page. There was no answer and no way to leave a message, I sent three emails to tech support with no timely response. I then emailed my sales rep directly, and he returned my call. I was only made aware of the DOOFINDER failure when a customer called saying he could not find a product. I tried to search for this product and other products only to discover the app needed to be fixed. The loss of revenue highly aggravated me, and I conveyed this to my sales rep. He then laughed at me, saying I was the first customer in the U.S. with this problem, as they knew many European customers had this same issue. My sales rep. blamed Shopify for the issue, saying it was utterly Shopifys fault the app did not renew and had stopped functioning. DOOFINDER wiped their hands of any responsibility only to offer two days of free usage and to create a brand new account, starting all over again. Another major flaw with this app is that it does not allow you to create the correct related products relative to the product found. WARNING if you want to constantly keep tabs on the performance of the app you are paying a premium for then this is the app you want. DOOFINDER is unreliable and not functional. WARNING stay away for this application!

KLM Performance
美国
2个月 人在使用应用
DOOFINDER SL 已回复 2023年4月14日

Clearly, we did a very poor job in assisting you, which, quite understandably, left you feeling helpless, frustrated, and unsupported. Unfortunately, a series of very rare and unforeseen circumstances occurred that both caused a failure in your shop and prevented our support team from quickly identifying and resolving the issue.

It seems like we also were not able to explain our proposal to compensate you for the inconvenience.

At this moment, it sounds like you have completely and totally given up on trying Doofinder.

If that is not absolutely the case, we would be grateful for a second opportunity to assist you...

We will reach out to you by email.

2021年9月14日

This app cheated the search count of our website. Charging extra cost for mobile version is dishonest. We are contact but no response from Search bar & filters team.

follus.com
越南
大约1个月 人在使用应用
DOOFINDER SL 已回复 2021年9月15日

We are very sorry that your experience with our app was disappointing. We are trying to contact you by email and phone to solve any problems asap.

2023年1月4日

Crazy pricing structure, better to go for apps that charge by the amount of products you have, rather then api request

Lowplex
英国
大约1个月 人在使用应用
DOOFINDER SL 已回复 2023年1月10日

Clearly we've done a terrible job at explaining how it works, and it seems we have created significant frustration in you and in your team. Please accept our sincerest apologies. If you haven't given up on trying DF we will contact you via private message.

2023年2月22日

Nicole is great to work with - she has been a big help in setting up Doofinder for us and has gone through each feature in detail. So this review is not at all a reflection on her, she gets a 5 star rating. I do wish it was it wasn't so pricey, the basic plan price compared to the pro plan price is a bit of a jump and there is a lot less offered with the basic plan. I would give it 5 stars if the basic plan offered at least half of what the pro plan does (with perhaps just less monthly requests), at the basic plan price. To only get one of the many features shown in the trial period is a bit disappointing considered it costs a minimum of $35/month.

Shop Yu Fashion
加拿大
大约1个月 人在使用应用
2022年9月8日

I think our search has helped our customers find what they are looking for. Hopefully in the next couple of months we will see a difference.

shoprodeodrive
美国
大约1个月 人在使用应用
2022年7月7日

There are at least 2 terrible about this app. 1) They constantly send silly ads to subscribe to their apps. Too much spam. 2) After the free trial period is over, the original search bar is not working. I had to delete the app in order to make it work again. They provided no useful info or help regarding this issue.

TheAnimeSupply
美国
大约1个月 人在使用应用
DOOFINDER SL 已回复 2022年7月8日

We hear you and you are totally right. We were only trying to contact you directly to help create a smooth and useful setup...
Please accept our sincere apologies. We are very sorry we caused troubles to you and your business, and what's more, that we annoyed you.