DOOFINDER Search & Discovery

When the app is working properly, I really like its functionality. However, I’ve experienced multiple instances where the search stopped working without notice, and I’ve had to contact customer support for manual reinstalls or other fixes related to updates.

My concern is that this has become a pattern, and I simply don’t have the time to continually monitor my search functionality or troubleshoot issues when they arise. My online store is not my only business obligation, and I need the tools I rely on to be consistently reliable.

For the second time in a month I have been really let down by their support team. It is really atrocious - be prepared to go days with a broken site search if you use Doofinder.

On this occasion the search bar stopped working because I had apparently exhausted my quota - the app told me I was on the free plan despite being a $61 / month paid user and they cut off the search functionality.

I contacted support but all I got were messages (likely AI) telling me someone was looking into it. This really isn't a difficult issue to solve - it's an obvious error on Doofinder's side. But it has been left over 24 hours now, during which time we've spent marketing budget towards website users who cannot use our site search.

Last time we had to wait 3 full days to resolve a simple issue that broke our entire site search. I recommend looking elsewhere.

Great intelligent search bar with amazing customer support and very cool functions.
We had a 30 days trial recently which was quite promising, so we go for another 3 months with basic plan for an extended trial. Just a very good experience so far.