DOOFINDER ‑ Search & Discovery

For the second time in a month I have been really let down by their support team. It is really atrocious - be prepared to go days with a broken site search if you use Doofinder.

On this occasion the search bar stopped working because I had apparently exhausted my quota - the app told me I was on the free plan despite being a $61 / month paid user and they cut off the search functionality.

I contacted support but all I got were messages (likely AI) telling me someone was looking into it. This really isn't a difficult issue to solve - it's an obvious error on Doofinder's side. But it has been left over 24 hours now, during which time we've spent marketing budget towards website users who cannot use our site search.

Last time we had to wait 3 full days to resolve a simple issue that broke our entire site search. I recommend looking elsewhere.

496% COST INCREASE
496% COST INCREASE - AVOID AT ALL COSTS
I have been a customer of Doofinder since 2021. When I signed up, we agreed a €25 per month price for the lifetime of the contract.

Without consultation, they increased the price to €149 per month — a 496% increase. My usage would actually qualify for their €49 plan, yet they still placed me on the €149 subscription.

When I challenged the increase, Doofinder responded by saying they could no longer meet my expectations, even though my expectations have not changed since the beginning.

Early customers supported this company but it now seems like greed has replaced loyalty.

I also submitted a GDPR data request, which they have failed to comply with.

Based on my experience, I cannot recommend this company in any way.

Nonexistent Customer Support
Extremely disappointing experience with Doofinder. The app itself might have potential, but it is completely overshadowed by what can only be described as nonexistent customer support.

After installation, I encountered several technical issues and reached out multiple times. Responses were slow, generic, and ultimately unhelpful. There was no real ownership of the problem, no meaningful follow-up, and absolutely no sense of urgency — even when the issues were directly impacting sales.

For a paid app on Shopify, where search functionality is critical to revenue, this level of support is simply unacceptable. You expect a reliable technology partner, not silence when it matters most.

Unfortunately, I cannot recommend it. When you need support, there’s no one there.