DOOFINDER ‑ Search & Discovery
- 定价
-
免费安装。 提供免费试用。
- 评分
- 4.7 (751)
- 开发人员
- DOOFINDER SL
配图图库
借助 Doofinder，革新产品搜索与发现体验。
Doofinder 是一款专为电子商务打造的 AI 搜索与发现平台，可帮助客户快速准确地找到所需内容。无论是搜索、浏览还是与商店对话，其技术都能理解客户的真实意图，并将每次互动转化为销售机会。它作为对话式 AI 层，能够提升转化率，并揭示客户的需求、他们找不到的商品，以及最大的增长机会所在。即插即用。无需开发。上线首日即可见效。
- AI 助手：购物者提问。您的 AI 负责解答、引导并促进转化。
- AI 搜索：自动运行。理解意图。每日持续优化。
- 统计与优化：提供收入洞察，将搜索空白转化为更多销售额。
- 推荐：基于 AI 的建议，从第一天起即可提高客单价 (AOV)。
- 品类导购：优先展示合适的商品。无需任何开发工作。
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- Connectif
- Klaviyo
定价
Enterprise 套餐
免费安装
自定义定价。欢迎与我们联系，共同打造您的理想解决方案。
Basic 套餐
$61 /月
或 $661.44/年（可节省 10%）
特色功能
- AI 引导式搜索
- 自定义结果
- 产品推荐
- 测验制作工具
15 天免费试用
Pro 套餐
$186 /月
或 $2,011.44/年（可节省 10%）
特色功能
- 包含 BASIC 套餐的所有功能，以及：
- AI 提醒
- 多重索引
- 搜索建议
- 动态推荐
15 天免费试用
Advanced 套餐
$436 /月
或 $4,711.44/年（可节省 10%）
特色功能
- 包含 PRO 套餐的所有功能，以及：
- 1:1 个性化结果
- AI 驱动的视觉搜索
- 推荐流程控制
- 365 天分析
15 天免费试用
评论 (751)
496% COST INCREASE
496% COST INCREASE - AVOID AT ALL COSTS
I have been a customer of Doofinder since 2021. When I signed up, we agreed a €25 per month price for the lifetime of the contract.
Without consultation, they increased the price to €149 per month — a 496% increase. My usage would actually qualify for their €49 plan, yet they still placed me on the €149 subscription.
When I challenged the increase, Doofinder responded by saying they could no longer meet my expectations, even though my expectations have not changed since the beginning.
Early customers supported this company but it now seems like greed has replaced loyalty.
I also submitted a GDPR data request, which they have failed to comply with.
Based on my experience, I cannot recommend this company in any way.
For the second time in a month I have been really let down by their support team. It is really atrocious - be prepared to go days with a broken site search if you use Doofinder.
On this occasion the search bar stopped working because I had apparently exhausted my quota - the app told me I was on the free plan despite being a $61 / month paid user and they cut off the search functionality.
I contacted support but all I got were messages (likely AI) telling me someone was looking into it. This really isn't a difficult issue to solve - it's an obvious error on Doofinder's side. But it has been left over 24 hours now, during which time we've spent marketing budget towards website users who cannot use our site search.
Last time we had to wait 3 full days to resolve a simple issue that broke our entire site search. I recommend looking elsewhere.
Nonexistent Customer Support
Extremely disappointing experience with Doofinder. The app itself might have potential, but it is completely overshadowed by what can only be described as nonexistent customer support.
After installation, I encountered several technical issues and reached out multiple times. Responses were slow, generic, and ultimately unhelpful. There was no real ownership of the problem, no meaningful follow-up, and absolutely no sense of urgency — even when the issues were directly impacting sales.
For a paid app on Shopify, where search functionality is critical to revenue, this level of support is simply unacceptable. You expect a reliable technology partner, not silence when it matters most.
Unfortunately, I cannot recommend it. When you need support, there’s no one there.
Hi, thank you for taking the time to share your experience. I’m truly sorry that we gave you the impression of being unavailable or unresponsive that is never the experience we aim to deliver.
I’ve personally reviewed your case in detail. First, I want to apologize for the initial delay. We experienced a temporary backlog that caused our response time to extend to four days, which is clearly not the level of service we strive for. I also see that our commercial representative who was your first point of contact and is fully trained to assist with onboarding and setup proactively offered support early on, but that assistance was declined at the time. Our intention from the beginning was to make sure you had guidance whenever needed.
Once your request reached our technical team, your concerns were escalated internally for deeper review. We are currently waiting for your response to continue moving forward and resolve the matter as quickly as possible.
We are a team of people who genuinely care about our customers and work every day to provide reliable support and meaningful solutions. I’m sorry we fell short of your expectations, and I would sincerely welcome the opportunity to turn this experience around so you can continue benefiting from Doofinder.
If you’re open to it, I would be happy to personally follow up and ensure everything is handled properly.
Thank you again for your feedback.
支持
应用支持由 DOOFINDER SL 提供。
