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Doppelganger

Find and combine duplicate customers

Free plan available. 7-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

  • Speed tested: no impact to your online store

Key values section

Combine duplicate customers

Find duplicate accounts and link them under one main account.

All information in one place

A clear overview with information on all combined accounts.

Customer data and orders

Customer information includes a combined view of all orders from all combined accounts.

App details

Doppelganger

Doppelganger

Manage your customer data with Doppelganger

Do you have duplicate customers with orders on different accounts?

Did you ever have a customer contact you about an order they can't see in their order history? Only to find out the order was made under another account? It's not possible to actually merge those accounts, but Doppelganger provides you with the next best thing!

About Doppelganger

Customers can have made orders on multiple accounts for a variety of reasons. Doppelganger helps you find and combine these duplicate accounts under one main account, creating a clear overview for both you and your customer.

Combine customer accounts in a few simple steps

  1. Search for a customer by name, email or address
  2. Select all duplicate accounts
  3. Pick one main account to sort them under

Duplicate account suggestions

Doppelganger provides possible duplicate account suggestions on the detail page of a customer. Helping you find similar accounts.

Combined offer overview

The detail page of a customer account will contain a history of all orders made on that account, combined with all orders from any linked accounts.

Privacy and GDPR

Doppelganger doesn't store _any_ customer data in their own database. It requests the information straight from the shop when displaying it. The only information stored is about the store that installs the app. This includes contact information and an average of the number of orders a month for billing purposes.

Upcoming features

  1. Actually merging accounts! It's finally going to be possible.
  2. Detecting duplicate accounts in the existing customer base and when new accounts are created.

Launch date

Doppelganger

Doppelganger

Manage your customer data with Doppelganger

Do you have duplicate customers with orders on different accounts?

Did you ever have a customer contact you about an order they can't see in their order history? Only to find out the order was made under another account? It's not possible to actually merge those accounts, but Doppelganger provides you with the next best thing!

About Doppelganger

Customers can have made orders on multiple accounts for a variety of reasons. Doppelganger helps you find and combine these duplicate accounts under one main account, creating a clear overview for both you and your customer.

Combine customer accounts in a few simple steps

  1. Search for a customer by name, email or address
  2. Select all duplicate accounts
  3. Pick one main account to sort them under

Duplicate account suggestions

Doppelganger provides possible duplicate account suggestions on the detail page of a customer. Helping you find similar accounts.

Combined offer overview

The detail page of a customer account will contain a history of all orders made on that account, combined with all orders from any linked accounts.

Privacy and GDPR

Doppelganger doesn't store _any_ customer data in their own database. It requests the information straight from the shop when displaying it. The only information stored is about the store that installs the app. This includes contact information and an average of the number of orders a month for billing purposes.

Upcoming features

  1. Actually merging accounts! It's finally going to be possible.
  2. Detecting duplicate accounts in the existing customer base and when new accounts are created.

Launch date

Pricing 7-day free trial

Free Plan

Free

  • Free for stores with less than 50 orders a month
  • Unlimited linking of customer accounts
  • Email and Live Chat support

Basic Plan

$5/month

  • Unlimited linking of customer accounts
  • Email and Live Chat support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Working Wardrobes SE

    Location United States
    Time spent using app 2 days

    I used this app to help me merge orders to the main customer profiles and delete the duplicate customer profiles. It was all part of a clean-up project to rid our customer list of duplicates. I ran into a problem with one profile. An order had some how been tagged to the main customer profile and duplicate customer profile. I reached out to Doopelganger support and within the hour Paul responded with a suggestion on how to correct the problem. I followed his suggestion and voila (like magic), Doopelganger was able to merge the order to the main customer profile and delete the duplicate. Doopelganger works like a champ and I couldn't be happier with the results. Thank you Paul!

  • Ghosts of Wall Street

    Location United States
    Time spent using app 4 minutes

    Paul is unbelievable. The app wasn't exactly what I needed (for now) but he took the time to send me a detailed e-mail to try to help me out. Just fantastic customer service and a sign that he is truly invested in this app. You don't see that much these days!

  • Brim on Fifth

    Location United States
    Time spent using app 1 day

    I've just started using Doppleganger to help sort through the absurd number of duplicate accounts my store has. Paul has been very responsive to my questions, going to far as to make a video to walk me through adding an additional account to a merged group of accounts and how to unmerge a group of linked accounts - both of which are very easy to do.

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