E‑mail marketing Dotdigital
- Tarification
-
Installation gratuite. Des frais supplémentaires peuvent s’appliquer.
- Note
- 4,4 (19)
- Développeur
- Dotdigital
Galerie d’images vedette
Langues
anglais, français, espagnol, italien, néerlandais, portugais (Portugal), thaï, malais, indonésien, russe, allemand, japonais, et coréen
Fonctionne avec
- Processus de paiement
- Shopify Flow
- Eventbrite
- Google Ads
- Loyalty Lion
- Zapier
Catégories
Types de campagnes
- Campagnes d’e-mailing
- Campagnes de SMS
- Notifications push
- Médias sociaux
- Newsletters
- Pop-ups
- Formulaires
- Pages de destination
- Réductions
- Récompenses
- Promotions
- E-mails de vente incitative
- E-mails de vente croisée
- Panier abandonné
- Parcourir les abandons
- E-mails de bienvenue
- E-mails de suivi
- E-mails de baisse des prix
- E-mails d’alerte de réapprovisionnement
- E-mails de reconquête
- Recommandations de produits
- Campagnes au compte-gouttes
- Abonnements
- Avis sur les produits
- Sondages
Gestion des campagnes
- Outil d’édition
- Modèles
- Génération IA
- Traduction
- Localisation
- Code personnalisé
- Polices personnalisées
- Édition en bloc
- Import et export
- Domaines d’e-mails
- Recueil du consentement
- Liste de collecte d’adresses e-mail
- Liste de collecte de SMS
- Déclencheurs et règles
- Automatisations
- Ciblage
- Géolocalisation
- Segmentation
- Balisage
- Suivi
- Rapports
- Analyses de données
- Test A/B
- API et webhooks
Gestion des campagnes
Tarification
Choisissez le forfait qui convient le mieux à votre entreprise.
Les frais externes peuvent être facturés par Dotdigital séparément de votre facture Shopify. En savoir plus
Gratuite
Installation gratuite
Abonnements à partir de 400 USD/mois. Des écarts sont à prévoir en fonction du pays.
Tous les frais sont facturés en USD. Voir toutes les options de tarification
Avis (19)
I've been using the Dot Digital platform for around 5 years now. The platform is very intuitive and the account management / support is next level.
Chris in the Sydney office has been so helpful in setting up our automations and is always very responsive when I need support.
Hey Activeskin 👋
YAY, your review is awesome. Thanks for sharing.
Regards
Darren H
Dotdigital is an absolutely appalling app in a myriad of ways
- it was extremely complicated to set up (it took weeks) and ultimately you will end up sending emails from a noreply email address which sends a bad message to your customers about how much you want to hear from them! This alone should make you run a million miles the other way... you don't appreciate noreply email addresses as a consumer, so don't do it to your customers!
- expensive (it costs many times competitor products that perform better, have better reviews and are much simpler to implement)
- extremely difficult to implement and they don't like to assist... you'll have an 'account manager' who will quickly go through their extremely complicated app but they basically want you to pay them to set up emails for them. When I looked to find a dotdigital expert on Airtasker there were none because it is not a popular app.
- to top it all off the app then sent an email to our entire Shopify customer database - past and present - subscribed and unsubscribed - with no permission or warning which meant we were inundated with calls and emails from concerned customers thinking they were being phished or our website had been hacked. They also told me that this had happened before causing huge angst for customers prior to me. It is only a fundamentally flawed email software program that would sent out an email to an entire customer base with no warning. I wish someone had warned me before I spent thousands more than i needed to on an app that is overly complicated and ultimately doesn't deliver as well as far cheaper competitors. Having struggled to set up any email flows with dotdigital because it was so complicated, I have had no issues in setting up 4 email flows with Klaviyo (ie the problem is with dotdigital not with my skills after 22 years in business)! Take this as a heads up and research thoroughly before you go down this path. I regret it enormously.
Hey QueenB,
I’m sorry to hear you haven’t been satisfied with our product and services. I know you’ve been speaking with my colleagues about these issues already. I thought it was important to come back on a few of the points you’ve made:
- Shopify installation process: This is quick and easy for the majority of our customers. We’ve made it even easier recently by introducing a new wizard in our 22two release in May (outlined in this article: https://support.dotdigital.com/hc/en-gb/articles/115000061490-Set-up-Shopify-with-Dotdigital). I’m sorry if you ran into issues that delayed things getting set up. It’s rare we run into issues, but, occasionally it can happen as each customer’s situation/environment is unique
- No-reply from addresses: Customers have many options and flexibility in using custom from addresses and branded domains: https://support.dotdigital.com/hc/en-gb/articles/115000247204-All-about-branded-domains-or-sending-with-a-custom-from-address-CFA-
- Training/guidance: Our Customer Success Managers are happy to guide customers on using our product(s) - it’s something they do all the time. If you’re looking for a deep-dive session into a specific feature/function, that’ll sometimes need a dedicated training session delivered by our Training Team
- Unexpected email send: It’s not appropriate for us to respond specifically or directly on the circumstances leading to this incident. We don’t believe this was directly initiated by an action in our Technology or by our Team. Having said that, we’re going to assess whether we could introduce more in-app notifications/alerts to give our customers additional opportunities to avoid this outcome in the future. Overall, we’re really sorry and disappointed this happened, we know it wasn’t what you expected or intended.
Regards
Darren H
Dot Digital is very easy to use across both email and SMS. The customer support is also excellent and has been a great help guiding us through the platform and set-up of automated campaigns.
Hey Calibre Menswear 👋
Thanks for writing a review about us, much appreciated.
Regards
Darren H
Assistance
L’assistance pour l’appli est assurée par Dotdigital.
Ressources
Développeur
Lancement
18 février 2020
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