Dotdigital Marketing

Name: Dotdigital Marketing
Brand: Dotdigital
Rating: 4.5 (21 reviews)

Tarifare: Instalare gratuită. Se pot aplica taxe suplimentare.
Evaluare: 4,5 (21)
Dezvoltator: Dotdigital

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Dotdigital's all in one marketing and perosnalization platform

Dotdigital este o platformă completă de marketing, personalizare și loialitate

Platforma de marketing Dotdigital reunește datele clienților, campaniile, inteligența artificială și marketingul pe mai multe canale. Prin integrarea nativă dintre Dotdigital și Shopify, este simplu să automatizați parcursuri personalizate pe e-mail, web, SMS, WhatsApp și pe orice alt canal, pe baza datelor dvs. de comerț electronic. Indiferent dacă lansați, testați sau raportați, beneficiați de asistență 24/7, indiferent de amploare sau complexitate. Pentru că, atunci când automatizarea preia munca complexă, aveți libertatea de a vă concentra pe latura umană.

Date unificate - Sincronizați datele clienților, catalogul și datele comenzilor pentru a vă susține marketingul
Marketing pe mai multe canale - Trimiteți mesaje inteligente, personalizate și captivante
Automatizarea marketingului - Automatizați campaniile de marketing pe durata ciclului de viață și parcursurile clienților
Agenți AI - Creați, editați și raportați folosind prompturi conversaționale
Raportarea veniturilor - Urmăriți impactul comercial al activității de marketing

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Limbi

Engleză, Franceză, Spaniolă, Italiană, Neerlandeză, Portugheză (Portugalia), Thailandeză, Malaeză, indoneziană, rusă, Germană, Japonezăși Coreeană

Această aplicație nu este tradusă în română

Funcționează cu

Plată
Shopify Flow
Facebook
Google Ads
Gorgias
Instagram
TikTok
Trustpilot

Categorii

Marketing prin e-mail

Tipuri de campanii

Gestionarea campaniilor

Marketing prin SMS-uri

Gestionarea campaniilor

Automatizarea fluxului de lucru

Tarifare

Alegeți planul care se potrivește cel mai bine afacerii dumneavoastră.

Costurile externe pot fi facturate de Dotdigital separat de factura dvs. Shopify. Aflați mai multe

Gratuit

Gratuit de instalat

Abonamente de la 187 USD/lună (se aplică variații regionale), opțiuni lunare/anuale după perioada de probă gratuită de 14 zile.

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Toate costurile sunt facturate în USD. Vedeți toate opțiunile de tarifare

Recenzii (21)

Evaluare generală

4,5

Număr per nivel de evaluare

76% dintre evaluări au 5 stele
16
14% dintre evaluări au 4 stele
3
0% dintre evaluări au 3 stele
0% dintre evaluări au 2 stele
10% dintre evaluări au 1 stele
2

Toate recenziile

1 aprilie 2021

I'm a retailer with an aggressive email marketing program. We switched to dotdigital five years ago and although I found it spendy and it took us a bit to figure it out, performance has been consistently excellent. Also, and most important to me, the customer service support has been top drawer.

Churchmouse Yarns & Teas

Statele Unite ale Americii

Folosește aplicația de Mai mult de 3 ani

Dotdigital a răspuns 7 aprilie 2021

Hey Churchmouse Yarns & Teas 👋

Thanks for writing such an awesome review, we really appreciate it.

Regards

Darren H

24 mai 2022

Dotdigital is an absolutely appalling app in a myriad of ways
- it was extremely complicated to set up (it took weeks) and ultimately you will end up sending emails from a noreply email address which sends a bad message to your customers about how much you want to hear from them! This alone should make you run a million miles the other way... you don't appreciate noreply email addresses as a consumer, so don't do it to your customers!
- expensive (it costs many times competitor products that perform better, have better reviews and are much simpler to implement)
- extremely difficult to implement and they don't like to assist... you'll have an 'account manager' who will quickly go through their extremely complicated app but they basically want you to pay them to set up emails for them. When I looked to find a dotdigital expert on Airtasker there were none because it is not a popular app.
- to top it all off the app then sent an email to our entire Shopify customer database - past and present - subscribed and unsubscribed - with no permission or warning which meant we were inundated with calls and emails from concerned customers thinking they were being phished or our website had been hacked. They also told me that this had happened before causing huge angst for customers prior to me. It is only a fundamentally flawed email software program that would sent out an email to an entire customer base with no warning. I wish someone had warned me before I spent thousands more than i needed to on an app that is overly complicated and ultimately doesn't deliver as well as far cheaper competitors. Having struggled to set up any email flows with dotdigital because it was so complicated, I have had no issues in setting up 4 email flows with Klaviyo (ie the problem is with dotdigital not with my skills after 22 years in business)! Take this as a heads up and research thoroughly before you go down this path. I regret it enormously.

Queen B

Australia

Folosește aplicația de Aproximativ un an

Dotdigital a răspuns 9 iunie 2022

Hey QueenB,

I’m sorry to hear you haven’t been satisfied with our product and services. I know you’ve been speaking with my colleagues about these issues already. I thought it was important to come back on a few of the points you’ve made:

- Shopify installation process: This is quick and easy for the majority of our customers. We’ve made it even easier recently by introducing a new wizard in our 22two release in May (outlined in this article: https://support.dotdigital.com/hc/en-gb/articles/115000061490-Set-up-Shopify-with-Dotdigital). I’m sorry if you ran into issues that delayed things getting set up. It’s rare we run into issues, but, occasionally it can happen as each customer’s situation/environment is unique
- No-reply from addresses: Customers have many options and flexibility in using custom from addresses and branded domains: https://support.dotdigital.com/hc/en-gb/articles/115000247204-All-about-branded-domains-or-sending-with-a-custom-from-address-CFA-
- Training/guidance: Our Customer Success Managers are happy to guide customers on using our product(s) - it’s something they do all the time. If you’re looking for a deep-dive session into a specific feature/function, that’ll sometimes need a dedicated training session delivered by our Training Team
- Unexpected email send: It’s not appropriate for us to respond specifically or directly on the circumstances leading to this incident. We don’t believe this was directly initiated by an action in our Technology or by our Team. Having said that, we’re going to assess whether we could introduce more in-app notifications/alerts to give our customers additional opportunities to avoid this outcome in the future. Overall, we’re really sorry and disappointed this happened, we know it wasn’t what you expected or intended.

Regards

Darren H

19 iulie 2020

Dot Digital is very easy to use across both email and SMS. The customer support is also excellent and has been a great help guiding us through the platform and set-up of automated campaigns.

Calibre Menswear

Australia

Folosește aplicația de Aproape 2 ani

Dotdigital a răspuns 20 iulie 2020

Hey Calibre Menswear 👋

Thanks for writing a review about us, much appreciated.

Regards

Darren H