TA Preorder & Back In Stock
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Reviews (8)
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App does not automatically email customers when items go back in stock. It's two star because we never used the preorder part of the app (could be great) and the customer service tried to resolve the situation, but demanded collaborator store access in order to do so for such basic functionality (emails sent) that it was appalling. Just tell us and we'll fix whatever wasn't working.
Dear Atwoodtoys,
Thank you again for your honest feedback - it genuinely helped us improve the app. Since your review, we’ve fully released and stabilized the Back In Stock email feature, so customers are now automatically notified when products are restocked, without needing the kind of troubleshooting you experienced before.
We’d truly love for you to give the app another try. If you decide to reinstall, our team will personally help make sure everything is set up and working smoothly for your store from the start.
Thanks again for pushing us to make the app better - we’d really appreciate the chance to earn back your trust.
Excellent pre-order app with outstanding customer support! I faced a customization issue, and their support team resolved it quickly and efficiently. They were very responsive and understood exactly what I needed. Highly recommend this app for anyone looking for a reliable pre-order solution.
Dear VitaeSmile - Bring The Smile,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support@dotsy.io
Amazing response time and caring support. had an issue in the app embed but it was resolved super quickly. would highly recommend. great work. will definitely recommend.
The support is excellent and helped in solving theme compatibility issues!
Works well and support is helpful!
Hi Swank A Posh,
Thanks for the lovely feedback! We’re happy to hear you had a great experience using Dotsy. Your satisfaction keeps us going. If you need any help along the way, just drop us a message via live chat or email support@dotsy.io anytime.
I’m giving this 4 stars as a first-time user, but I will definitely update my review after using it for a while. So far, this is the best Pre-Order app I’ve found. Unlike others, it doesn't have any hidden or additional fees, and the setup is straightforward and not confusing like other apps I’ve tried.
The only downside is that you occasionally need to check your products manually to ensure 'continue selling when out of stock' is checked, as the app sometimes fails to sync this automatically. I hope the developers can fix these bugs, as this has the potential to be a reliable, long-term solution.
Dear Haus Living Concepts,
Thank you again for taking the time to share such detailed feedback - we truly appreciate it. 🙌
We understand your note regarding the inventory sync and have been keeping a close eye on cases like this to better support our merchants. If you’re still experiencing anything similar, our team is always happy to take a look and help audit your setup.
Since it’s been some time since your initial review, we’d also love to hear how your experience has been more recently. If the app has been working well for you, updating your review would mean a lot to us as a small team. 💙
Please don’t hesitate to reach out anytime via live chat or at support@dotsy.io
- we’re always here to help.
It`s a great app and the custom service is incredible helpfull. I had a problem, they listened to me and when i woke up it was fixed. 5 stars and 100% recommended
Hi ShinyVerso,
Thanks for the lovely feedback! We’re happy to hear you had a great experience using Dotsy. Your satisfaction keeps us going. If you need any help along the way, just drop us a message via live chat or email support@dotsy.io anytime.
Super hilfsbereiter Support der schnell antwortet und sich Zeit nimmt.
Die App selbst ist super einfach und schnell integriert
Great customer service so far. Exceptionally quick responses. A* service and app
For a free App the support is great
Very good app, works well and we haven't noticed any errors. It has been very useful for us so far. The customer support was also very quick and helpful. I recommend it.
