Dovetale: Creator management

Level up your affiliate program.

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Speed tested: no impact to your online store

Reviews

3.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 63% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 13% of ratings are 1 stars

Filter and sort reviews

7 reviews

GummiShot

Location United States
Time spent using app 24 days

I would give it zero stars. They have deprecated all campaign, tasks, and messaging features rendering it useless to run or manage any type of influencer campaign.

Developer reply

August 11, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers!

Charlotte | Shopify

Threaded Stitch

Location United States
Time spent using app 10 days

Contacted Dovetale with no reply back. Finding content creators typically is to take the place of a company having to build their own branded social media. The app requires the company to have its own account. Was looking to get around this. Then tried to contact them to see to what point of a branded account was needed to get no reply

Developer reply

July 6, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review. I am sorry to hear you have been unable to get in touch with our team. I understand you need support in understanding how the app functions and how to best use it. To answer your main question here, a branded account on Dovetale would be a website and an Instagram account, which allows you to connect and work with Instagram influencers around the world. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

Moosh-Moosh

Location United States
Time spent using app 5 months

Dovetale requires you to connect your PayPal account to make payments to your creators and influencers. We have never been able to make payments and PayPal has absolutely no clue what this app is to offer help.

Developer reply

June 29, 2022

Hi there,

William here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review for the app. I'd be happy to troubleshoot this connection with you to ensure that you are able to make payments to affiliates. Since this involves account specific information, I'll be sending you an email followup, please watch for this email.

William | Marketplaces Support Specialist
Shopify

AP4Liberty

Location United States
Time spent using app 4 days

Signed up for this app and had immediate interest from over a dozen influencers who all joined up and none of their affiliate links work. Embarrassing! When I contacted support for help they either wouldn't respond or said they would respond and days later still nothing. Can't have that kind of business model in this fast pace e-commerce market. I get the error message "There was an issue creating an affiliate code" for every affiliate. Now I have to decide if I should just switch it off and look for another solution rather than wait days while my influencers wonder whether I have my stuff together or not.

Developer reply

June 28, 2022

Hey there,

Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you.

Thomas | Shopify

ATH

Location United States
Time spent using app About 1 year

Used to be ok but since Shopify purchased it -- the support has gone down hill as expected. We'll be switching off of it ASAP.

Developer reply

June 16, 2022

Hello,

Vance here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you.

Vance | Shopify

zeldaandharley.com

Location United States
Time spent using app 2 months

Not great support, takes a very long time to speak to developers when you have an issue, and still they aren't able to assist. Issues with affiliates trying to connect their social media when they have sub accounts on Instagram, and the app doesn't allow for that. Affiliates are able to use their own codes for purchases, it doesn't recognise their email addresses. Don't recommend, will be changing ASAP

Developer reply

June 13, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to open up the lines of communication and offer further support.

Vance | Shopify

My Poster Film

Location United Kingdom
Time spent using app About 2 hours

same as others on here, cant login, reset password does nothing, login submit button just spins endlessly, cant review product as cant use it...

Developer reply

May 16, 2022

Hey there,

Charlotte here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can get you logged back into the app. Talk soon.

Charlotte | Shopify